L3 Operations Support Engineer

**This position is based and stationed in India.**: **Introduction to the job**: Our sector Customer Support takes responsibility for the installation, qualification, maintenance and continuous improvement of our systems at customer location. Its mission is to deliver best-in-class customer satisfaction. Due to recent technology advancement seeking to...

Responsibilities: - Monitor commercial pipelines daily for new and upcoming robot deployments. - Allocation of Service Engineers for deployment processes and adjust resource allocation as needed. - Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation. - Organize customer training on robot handling and software platforms, including...

Responsibilities: ● Daily checking of commercial pipelines for any new and upcoming robot deployments ● Assignment of Field Service Engineers for deployment processes and making necessary adjustments to resource allocation when necessary (e.g. to cater for any last minute, more prioritized deployments) ● Arrange for customer UAT, and handle the UAT...

**Responsibilities**: - Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems. - Document and report recurring issues to support continuous improvement and product development. - JIRA Ticket Monitoring and Resolution (Robot issues and requests), which include: - Assigning...

Industry/Organization Type: Manufacturing/Production - Position Title**:Technical Support Engineer (Electronics)**: - Working Location: Serangoon North - Working Hours: Monday - Friday, 8.30 am - 6 pm - Salary Package**:Up to $4,500 + VB**: - Duration: Permanent **Key Responsibilities** - Manage technical transfer of products/projects in assembly and...

Industry/Organization Type: Manufacturing/Production - Position Title**:Technical Support Engineer (Electronics)**: - Working Location: Serangoon North - Working Hours: Monday - Friday, 8.30 am - 6 pm - Salary Package**:Up to $4,500 + VB**: - Duration: Permanent **Key Responsibilities** - Manage technical transfer of products/projects in assembly and...

Responsibilities: - Manage all aspect of testing activities and solve testing issues with Engineering team and to support production - Transfer product test from Engineering to Production & increase in productivity - Monitor and manage production test yields - Provide training to Technician or Test Operators to enhance skills and...

Responsibilities: - Assist in the deployment and setup of robots in field locations. - Support the field operations team in conducting routine maintenance tasks on robotic systems. Assist in troubleshooting and resolving minor technical issues. Coordinate with technicians and engineers for complex repairs or replacements. - Assist in robot testing, identify...

Responsibilities: - Assist in the deployment and setup of robots in field locations. - Support the field operations team in conducting routine maintenance tasks on robotic systems. Assist in troubleshooting and resolving minor technical issues. Coordinate with technicians and engineers for complex repairs or replacements. - Assist in robot testing, identify...

**Responsibilities**: - Ensure timely escalation of major and critical incidents. Support routing and escalation to L2 support. - Respond in a timely manner to service issue and requests. - Follow up with customers to ensure issue has been resolved. - Basic triaging of incidents raised and to support L2 staff. - Provide Deployment support for future...