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Field Service Engineer

2 weeks ago

Serangoon, Singapore ASML Full time

**Introduction to the job**
Field Service Engineer is primarily responsible for using technical product expertise to perform field service activities associated with Cymer equipment at customer sites. Field service activities include installing, maintaining, servicing, troubleshooting and repairing Cymer DUV lasers under end user environmental conditions. A Field Service Engineer represents Cymer to the customers with confidence and assumes accountability for customer satisfaction with service.

**Role and responsibilities**:

- Analyzes, diagnoses and troubleshoots laser equipment problems via telephone or at customer site.
- Installs, repairs, and performs preventive maintenance on laser equipment at customer sites.
- Travels as required to perform service activities at customer sites.
- Provides technical training, guidance and assistance to less experienced field service engineers.
- Completes accurate service and expense reports as defined in the respective process documentation.
- Uses company technical documentation and provide feedback for improvement of the documentation.
- Maintains an assigned installed base, provides primary support, forecasts, customer support meetings and day-to-day communication with the customer.
- Other duties as required.

**Education and experience**:

- Degree or Diploma in Electronics / Electrical Engineering/ Mechatronics/ Mechanical Engineering
- At least 5 years' working experience for Diploma holders (semiconductor industry preferred)
- Advanced technical knowledge in optics, electronics (analog and digital), control area networks, and semiconductor manufacturing equipment.
- Minimum of 2 years experience in repairing and maintaining similar equipment and interfacing with customers.
- Experience providing technical leadership and guidance to others.

**Skills**:
Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve - and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

- Demonstrate strong interpersonal and negotiation skills with empathy and understanding of customer needs and business.
- Ability to communicate (verbally and written) clearly and effectively in all types of environments.
- Ability to positively manage high stress situations.
- Ability to work with mínimal supervision - using good judgement to resolve customer issues and escalates issues according to process.
- In-depth knowledge to technically analyze complex opto/mechanical/electronic systems.
- Ability to troubleshoot to the module level.
- Ability and discipline to follow written procedures and recognize abnormal equipment performance.
- Ability to diagnose and troubleshoot digital circuitry problems.
- Ability to use electronic test equipment
- Possess strong language, mathematical skills and reasoning ability

**Other information**:

- Must be able to travel, via airline and automobile.
- Must be able to lift up to 50lbs as a regular job duty.
- Must be able to successfully meet customer site access requirements; background checks, safety training and cleanroom access (gowning and breathing apparatus).
- Must be able to do physically repetitive and demanding work, lifting, carrying climbing, kneeling, squatting, twisting, bending standing, reaching, grasping and wrist/forearm rotation.

**Diversity and inclusion**:
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.