Channel Management, Assistant Manager

**About us**

We pride ourselves as the best and largest vertically integrated, omni-channel women’s fashion brand in the region. Founded in 2010, we’ve grown to 150 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

**The team**

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.
If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you

**The role**

An integral part of the Love, Bonito value chain, the Channel Management team, is responsible for coordinating and executing weekly launches, marketplace operations, packing list management, and order management. As the Channel Management Asst. Manager, your role is to lead the team to support the company on its daily digital operations, as well as to coordinate and refine existing processes.

In this role, you will quickly build your experience by your exposure to the breadth across LB’s channel management operations. You will own the process design and improvement projects within the Channel Management operations for HQ.

Reporting directly into the Snr Manager of Supply Chain, you will play a pivotal role in shaping Love, Bonito’s supply chain through this exhilarating expansion phase.

**Requirements**:
You should have/ be
- A Love, Bonito culture fit
- Good grasp of the Love, Bonito brand and unique proposition
- A genuine curiosity to know how things work and how to make them better
- An entrepreneurial, self-starter, get-your-hands-dirty attitude
- Enjoy learning new things and pick them up quickly
- Demonstrate operational excellence
- Pride: Highly organized individual and proactive with strong follow-through. Detailed orientated. You take extreme ownership of your work, are highly dependable and constantly seek improvement.
- Problem solver: Pre-empt, identify, understand problems and solve them systematically. Your solutions are scalable and sustainable.
- Systems Thinking: Aptitude for thinking beyond boundaries and synthesizing lots of information from various sources and being able to think big picture when tackling challenges.
- Aspiration to take on a managerial role
- Team-player: Able to build strong relationships and have the ability to work cross-functionally, take different perspectives and have open communication.
- Growth: Seek to develop or hone in on managerial skills with a lean team.

Main responsibilities
Leadership
- Take charge of overall leadership and people management of the Channel Management Team, including resource planning, managing performance, coaching and mentoring.
- Monitor performances of the channel operations on a daily basis
- Ensure an effective system/process is in place and up to date documentation to guide operations
- The key point of contact and escalation for different cross-functional teams for Channel related issues.
- Work closely with supply chain team members for the management of fulfillment and returns to ensure a first-class post-purchase experience.

Marketplace Operations
- Co-create and implement long term operations strategy for LB’s strategic channel partners
- Represent the voice of operations in marketplace strategy and roadmap development.
- Implementation and documentation of new channels/ marketplaces. This includes product setup, site development in conjunction with the product team, accounts set up and set up of BAU processes.
- Point of Contact all channel management related initiatives including omnichannel capabilities and implementation
- Work with the LB data team to develop and submit reports for channel, country and store performance using analytics.

Trade partners & Order Management
- Coordinate store deliveries and replenishment for Singapore retail stores.
- Coordinate trade partner shipments and manage their shipment requests, buybacks and reallocations
- Manage the team’s creation of transfer requests, sales orders and other SAP documents to ensure timeliness and accuracy.
- Support