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Customer Service Executive

3 weeks ago

Tampines, Singapore i-Vic International Pte Ltd Full time

**Remuneration Package**:

- $15 per hour from Mon to Wed 9am to 6pm

**Responsibilities**:

- Answer inbound calls and provide information pertaining to queries, complaints & feedback
- Manage & resolve customer’s complaints & feedback
- First contact resolution of all cases handled
- Project a positive and helpful attitude to external and internal customers
- Ensure Standard Operating Procedure (SOP) is properly carried out

**Requirements**:

- Minimum O Level
- Knowledge of Customer Service principles and practices
- Relevant experience in Call Center for at least 12 months is REQUIRED
- Good data entry and typing skills
- Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is an added advantage
- Singaporeans Only

**Additional Information**:

- Hotline is operating 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm)
- Working Location at Tampines (remotely for the time being due to Covid)
- Training will be conducted at the office in Tampines St 92
- **Able to commit to at least 24 hours (Mon, Tue, Wed)**:

- **Able to commit to at least 6 months**:

- **Available to start immediately**

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: $12.00 - $15.00 per hour

Schedule:

- Day shift

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- call center: 1 year (required)

Shift availability:

- Day Shift (preferred)