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Customer Success Manager
2 weeks ago
Company Overview:
- Join the world’s only threat intelligence business integrating leading-edge AI technology with expert human analysis Seerist was founded on the premise, "what we see, saves." We’re helping some of the largest companies and critical government agencies proactively predict potential threats impacting their people, operations and assets to make quicker, more strategic decisions.About the Role:
- Seerist is looking to build a pipeline of experienced and motivated Customer Success professionals to support our current and prospective Commercial Clients around the world. We support corporate security and GSOC teams at large commercial companies in the US and around the world. At Seerist, you can work in a fun, fast-paced and challenging environment with dedicated and passionate teammates, supporting clients who navigate the threat, protection and intelligence environments keeping their people and assets safe every day.**Responsibilities**:
- Align with the clients and supports them through the lifecycle of their contract
- Function as a bridge between the client and the company and provide the client with unparalleled service
- Capture and provide client feedback to the development and production teams all while adding value to the client’s mission.
- Responsible for the successes of their primary clients while supporting the team on the success of others when needed.
Required Qualifications:
- Have expert knowledge of corporate GSOC and/or threat intelligence
- Have SaaS or account management experience
- Have experience working directly with customers and must be able to create, edit, research, evaluate, analyze, and fuse data from multiple sources and datasets to appropriately communicate the value of real-time threat monitoring to clients
- Understand customer goals, plans, challenges, timeline, budget, and authority
- Have a passion for building and maintaining relationships with customers
- Understand each customer's goals, outcomes and operational processes to integrate our SaaS platform into customer workflows
- Ability to effectively work with a wide range of internal and external stakeholders from entry-level employees to C-suite executives
- Self-motivated with the ability to work in fast-paced, changing environment
- Genuine customer empathy
- Organized and strong time management skills
- Excellent written & verbal communication
- A thirst for knowledge and growth in a start-up environment
- A sense of urgency and persistence
- Flexibility - we're a small company that moves and reacts fast
Desired Qualifications:
- Bachelor's degree in related field or equivalent work experience
- Experience in corporate security a bonus
- 5-7 years of enterprise software or SaaS customer success/account management/sales with a demonstrated track record of success
- Experience working with sales, account management, product and engineering teams
- Ability to communicate complex concepts to a wide range of audiences
- Ability to think on your feet and problem solve in real time
Compensation & Benefits:
- Competitive salary
- Health Insurance
- Opportunity to work in a fast-moving, high-growth SaaS company
- Strong, results-oriented culture
- Remote and office-based work environment
- Paid Time Off
- Tuition Reimbursement
- Professional Development Stipend
Seerist is an equal opportunity employer. Seerist does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
