Product Operation Strategy Specialist, Trust

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety

About the team
This role sits within the Trust & Safety Operations Intelligence Team, responsible for an intelligence-led approach to enhance operation efficiency and safety, through strategic and automated solutions for moderation efficiency, platform optimization and BPO system solutions.

As a Product Operations Strategy Specialist, you will focus on the main feature's enqueue logic (including video, audio, photo, etc), queue management, task scheduling and assignment mechanism, aiming at building a robust and cost-effective moderation strategy for T&S.

**Responsibilities**:

- Responsible for the operations intelligence strategy team's management of TikTok short video content safety.
- Identifying system optimization points, formulating strategies, and driving collaboration with algorithm, product, engineering, and frontline teams to implement strategies.
- Better managing content risks, and improving the quality and efficiency of moderation.
- Planning moderation task identification, moderator capability model identification, building moderation task assignment mechanism, and promoting end-to-end implementation. Ensuring effective communication with upstream engineering and algorithm teams, as well as downstream frontline teams.

**Qualifications**:
Minimum Qualifications
- Bachelor's degree or above, with at least 3 years of experience in a similar capacity.
- Proven experience in large scale process improvement or large scale system enhancements/implemention.
- Strong ability to improve business metrics, simplify decision-making processes, and shorten business workflows through strategies, models, algorithms, and decision systems.
- Strong skills in experimental design and data analysis; high proficiency in excel, data dashboarding/reporting, Sql or other data analytics tools.
- Excellent communication skills in English (both written and spoken) along with strong regional/global stakeholder management experience

Preferred Qualifications
- Experience in audio and video/image/content moderation.
- Experience or strong knowledge of data modelling or Large Language Model
- Prior experience in data analysis, product management, or strategic operations is preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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