Senior Product Consultant

8 hours ago

Singapore Northern Trust Full time

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/ Department:

Northern Trust is looking for a Senior Client Solutions Consultant within the Global Family and Private Investment Offices group. The successful candidate will be required to demonstrate Northern Trust's technology/systems to current and prospective clients, including single family offices, private investment companies, and other key stakeholders. In addition, the candidate will train clients and internal partners on how to utilise a variety of in house systems, develop and project manage new solutions for clients and serve as a liaison between the Change, Client service and Development teams.

This role is open in either Melbourne or Singapore location.

The key responsibilities of the role include:
• Act as the primary contact for assigned client relationships and establish high-touch client service through proactive interaction
• Coordinate and lead training presentations with partners and clients, at Northern Trust and at client site
• Participate in management meetings, presentations and/or sales demonstrations as required
• Manage the release of new products or product updates and system changes to assigned relationships and provide feedback to Product teams where necessary to aid product development
• Work with clients to understand any gaps in technology/reporting, initiate project development, communicate and monitor implementation plan to ensure that the product/report enhancements meet client expectations
• Serve as the liaison between the client, change management and the development teams.
• Perform user acceptance testing for the newly developed custom reporting and/or applications
• Keep abreast of new and existing

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