Associate Director, Customer

**About the Role**:
**Grade Level (for internal use)**: 12
**The Team**:
This role will be part of our Customer Excellence Team that represents the heart of our Global Customer Experience operation at Commodity Insights
**Responsibilities and Impact**:
The Associate Director, Customer & Partner Advocacy is accountable for managing and overseeing the operations of our Executive Roundtables, Product Councils, User Groups and Advocacy Programs.
The role involves developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy, while identifying opportunities to enhance capabilities that align with broader business objectives. This includes designing and delivering engaging events and initiatives that effectively communicate our value propositions. Collaboration with cross-functional teams is essential to create customized content and presentations that resonate with our audience.
Building and maintaining strong relationships with key stakeholders is a critical aspect of this position, as it allows for a deeper understanding of their needs and expectations. The individual will also facilitate high-level discussions during sessions to foster meaningful interactions among participants.
As a team leader, the individual will mentor and guide team members, promoting a culture of collaboration, innovation, and excellence. Providing training and development opportunities will be crucial to enhancing the skills and performance of the team.
Operational management is another key responsibility, overseeing daily operations to ensure a seamless and professional experience for all participants. This includes managing the budget, with a focus on planning and forecasting for events and initiatives.
To measure success, the individual will establish metrics to evaluate the effectiveness of events and initiatives, leveraging data to drive continuous improvement. Gathering feedback from participants will be essential for refining and enhancing future experiences.
Finally, the role requires close collaboration with various departments to ensure alignment on messaging and goals, as well as coordinating with external vendors and partners to support events and initiatives.
**What We’re Looking For**:
**Basic Required Qualifications**:
A minimum of 8 years of experience in customer-facing roles, demonstrating a strong track record of success in building and maintaining client relationships, with at least 2 years in a leadership position managing teams either regionally or globally.
Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders and external customers, fostering collaboration and trust.
Proven experience in Professional Services, Marketing, or Events, with a strong understanding of customer advocacy and engagement strategies that drive business growth and enhance customer satisfaction.
Ability to thrive in a fast-paced, dynamic environment, demonstrating agility and resilience while navigating through ambiguity and changing priorities.
Strong analytical and problem-solving skills, with the capability to develop data-driven insights that inform strategic initiatives and improve customer experiences.
Proficiency in project management, with experience in leading cross-functional teams to deliver high-impact programs and initiatives on time and within budget.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand n