Night Auditor, Guest Service

2 days ago


Central Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

The Night Auditor, Guest Service is a key element in a team of professionals striving to deliver a level of personalised service that exceeds not only the expectations of the guests but will add a point of difference from the service provided anywhere else within the Ascott Residence.
- Perform accurate check-ins and check-outs for guests daily.
- Answer the telephone in a timely and professional manner.
- Make reservations for walk-in or call-in guests following all necessary policies and procedures.
- Handle cash float throughout the night shift and ensure all floats are balanced accurately at the end of the shift.
- Verify revenue from all sources is accurately balanced and to follow up on any discrepancies in the reports.
- Manage guests’ complaints and feedback, and resolve them in a timely manner.
- Post any transactions needed.
- Carry out end-of-day procedures and generate daily reports.
- Perform any ad-hoc required by the Management.

Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.



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