Remote Services Technical Specialist, Syngo

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come in and join our **Asia Pacific** team as **Remote Services Technical Specialist, Syngo (2-year Contract)** to **remotely communicate and handle customers’ requests or incidents from receiving, understanding, troubleshooting, and escalating till the matter is resolved. This position is technical in nature and will require collaboration with the wider organization. Remote services also include proactive, predictive, upgrades and periodic software maintenance support.**

**Your tasks and responsibilities**:

- You will have direct communication with end customer such as radiologists, administrative, clinical and IT staff to resolve reported issues or requests.
- You will analyze and facilitate the resolution of the incident using Siemens Healthineers remote diagnostics tools, logs, and knowledgebase portal.
- You will ensure requests or incidents are prioritized accordingly to severity/ impact while managing multiple technical issues.
- You will keep good and detail documentation including corrective action taken to resolve customer reported issues.
- You will participate in a scheduled rotation standby roaster for the support of the products.
- You will cultivate and promote positive teamwork spirit to ensure service obligation are met.
- You will contribute to service initiatives and activities to enhance the service experience.
- You will ensure individual, and team key performance index are met. Example: reaction time, response time, resolution time, and availability time.

**Your qualifications and experiences**:

You possess Healthcare Informatic/ Information Technology experience will be an added advantage.
- You have experience on Workstation, Server, Storage Hardware, VMware, Virtualization, and basic Networking.
- You are proficient in Microsoft Technologies.
- You are proficient in Database software like SQL and Oracle.
You possess general knowledge of HL7, DICOM, and other IHE related protocols.
- You possess strong customer relations and communication skills.
- You are a strong team player and strong collaborator.
- You are flexible in arranged working hours and travelling (when travel becomes widely possible again).
- **
Working Location: Anywhere with Asia Pacific. No relocation required.**

**Our global team**:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

**Our culture**:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

**To all recruitment agencies**: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
**Organization**: Siemens Healthineers
**Company**: Siemens Healthcare Pte Ltd
**Experience Level**: Experienced Professional

**Job Type**: Full-time