
[temp - 6 Months] Senior Assistant
7 days ago
**What the role is**
**What you will be working on**
- [Key Responsibilities]: - Manage enquiries from in-service and ex-officers regarding HRP portal or WorkPal (via HRP Servicedesk, PSD WOG HRP, PSD HRP ChangeMgt or new FormSG mailboxes for HRP) - Track and follow-up on each enquiry, and ensure that resolutions are provided accurately and within established service standards. - Liaise with internal stakeholders on end-user communications. (HRP project team, Module leads, QSM and HRP service desk etc.)
**What we are looking for**
- [Competencies Required]: - Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) - Excellent time management skills and the ability to prioritize work - Attention to detail and problem solving skills - Excellent written and verbal communication skills - Strong organizational skills with the ability to multi-task - Experience in call centre or customer service background will be an advantage
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