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Head of Client Implementation

2 weeks ago

Singapore Tangspac Full time

**Client Background**

Our client is a leading global financial institution providing asset servicing, fund administration and global custodian solutions to some of the world's largest institutional investors, fund managers, and financial intermediaries. With a strong presence across key financial markets, they offer a comprehensive suite of services including custody, fund administration, and middle office support, underpinned by a commitment to innovation, regulatory compliance, and operational excellence.

**Role Summary**

We are seeking an experienced and driven leader to oversee a dynamic, cross-functional team responsible for Client Implementation and Project Management within a global securities services environment. This is a high-impact role suited for a senior yet hands-on professional who thrives in dynamic settings and takes ownership of execution, team performance, and cross-functional alignment.

At a Director functional grade level, this role will lead a team responsible for overseeing complex client transitions, onboarding, regulatory initiatives, service delivery, and product enhancements across multiple domains within the securities services industry.

**Team & Reporting Line**

Reports directly to the COO, managing a team of 10-12 members.

**Key Responsibilities**
- Lead a cross-functional team across Client Implementation and Project Management, ensuring high-quality onboarding and service transitions.
- Take full ownership of complex client transitions and revenue-critical onboarding projects, ensuring compressed timelines are met through proactive coordination and internal stakeholder engagement.
- Act as a strategic thought partner to senior leadership, bringing structured proposals (not just problems), and executing agreed solutions with mínimal supervision.
- Engage with Relationship Managers, Sales, Clients, Product Owners, Operations, and Senior Management to drive outcomes, manage expectations, and resolve conflicts when needed.
- Manage internal stakeholder coordination across multiple domains such as Custody, Fund Accounting, Middle Office, and Performance Reporting, often juggling competing priorities and urgent deliverables.
- Navigate internal red tape, balancing regulatory, operational, and client demands with diplomacy and assertiveness.
- Oversee non-core responsibilities shared across the team (e.g., admin, billing, platform coordination) as part of a lean “mutualized” team model.
- Coach, motivate, and develop team members, aligning task assignments with individual strengths and aspirations to optimize performance.
- Identify and groom potential future team leads to build a sustainable middle management structure over time, without creating unnecessary hierarchy or bureaucracy.

**Required Qualifications**
- Proven track record of managing complex client implementation processes within financial services.
- Strong relationship management experience with institutional clients, front office teams, and internal operations stakeholders.
- Deep expertise in financial services transitions and onboarding methodologies, including hands-on involvement in execution.
- Experience leading teams in high-growth, high-pressure environments where priorities shift and responsibilities overlap.

**Skills & Competencies**
- Strategic Planning & Execution - Ability to align big-picture vision with day-to-day execution under tight timelines.
- Project Management - Skilled in prioritization, coordination, resource allocation, and delivery across multiple initiatives.
- Stakeholder Communication - Excellent at managing up, down, and across with clear, confident communication and emotional intelligence.
- Risk Governance - Proactively identifies and mitigates project and operational risks.
- Cross-Functional Collaboration - Adept at bringing together different internal teams toward a common goal.

**Desirable Traits**
- Strong sense of ownership and accountability
- Hands-on and agile — willing to dive into the details and take charge, especially when resourcing is constrained.
- Balanced leader — combines assertiveness with empathy, structure with flexibility, and strategy with action.
- Team builder — has a natural ability to motivate others, identify high-potential talent, and foster a strong performance culture.