Head of Product Delivery and Implementation

2 weeks ago

Singapore HSBC Full time

Some careers grow faster than others.

If you're looking for a career that offers plenty of opportunities for development, join HSBC. Your future will be rich with potential, whether you aim to reach the top or explore new directions. HSBC provides opportunities, support, and rewards to help you advance.

HSBC Life is a world-class institution where you can specialize in Insurance while enjoying the benefits of being part of a leading global bank. We focus on delivering on promises through a wide range of life insurance products and services across the Asia-Pacific region. Our dynamic workplace offers opportunities for career growth in a high-profile, expanding segment. We empower high-performing individuals to build skills and explore new experiences to realize their full potential.

We aim to work efficiently by harnessing data and technology to achieve meaningful outcomes for our clients. Our protection solutions are designed to create a broad and lasting impact, helping clients become healthier, more productive, and more confident about their futures.

We are currently seeking a high-caliber professional to join our team as a Head of Product Delivery and Implementation.

Principal Responsibilities

In this role, you will:

  • Take full ownership of product delivery from ideation to post-launch stabilization. Translate product roadmap priorities into actionable delivery plans, ensuring alignment with business timelines and goals.
  • Lead all aspects of product implementation, including planning, design integration, drafting user stories, planning and budgeting, business readiness, operational enablement, and system configuration.
  • Establish and maintain an integrated implementation calendar aligned with the product roadmap and enterprise project portfolio. Track timelines, deliverables, and dependencies proactively, mitigating risks or blockers.
  • Serve as the central point of coordination among Product Division, Operations, IT, Legal, Compliance, Distribution, and Marketing for product rollouts.
  • Lead cross-functional working groups and product squads to ensure clear ownership, accountability, and progress against milestones.
  • Implement governance frameworks and issue escalation protocols to safeguard delivery timelines, budgets, controls, and regulatory compliance.
  • Ensure all product launches meet regulatory, risk, compliance, and audit requirements in Singapore.
  • Lead, coach, and develop a high-performing implementation team, including project managers and business analysts, to foster ownership and excellence in delivery.
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