Guest Relations Manager

23 hours ago

Downtown Core, Singapore 1-GROUP Full time

**Responsibilities**:

- Welcome and assist walk-in guests, ensuring a warm and positive first impression.
- Manage daily operations, including seating guests, attending to inquiries, and coordinating guest requests.
- Provide information and support to guests, resolving complaints and special requests with professionalism and tact.
- Build strong relationships with guests, ensuring a memorable experience with every interaction.
- Collaborate closely with culinary and service teams to ensure smooth operations and seamless service delivery.
- Communicate clearly and promptly, ensuring all guest interactions are professional and concise.
- Assist with ad hoc duties, including supporting F&B service operations when needed.

**Job Requirements**
- 3-5 years of relevant experience in call center/guest relations/hospitality industry.
- Proficient in Microsoft Office, especially Excel and PowerPoint.
- Customer service oriented, results-driven, and a strong team player.
- Excellent communication and interpersonal skills.
- Able to thrive in a fast-paced environment.
- Able to work weekends and public holidays as per shift schedule.

Pay: $2,600.00 - $3,900.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance

Work Location: In person

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