CRM Manager/ Assistant Manager, Asia

1 week ago

Singapore LOUBOUTIN SINGAPORE PTE. LIMITED Full time

**Job Overview**

The role is to drive the CRM initiatives and strategies in the region, map out the customer journey via quantitative reporting and analytics, demographic profiling, segment targeting, event activations to guide clienteling initiatives across markets to elevate client engagement and experience.

**Duties & Responsibilities
**CRM & analytics**
- Manage the client database: ensure the accuracy and quality in data capture in the region, and liase back with HQ to identify potential cleansing / quality action requirements. Set objectives on quantitative and qualitative data collection.
- Support on the definition and development of customers’ campaigns, carrying out ideas to develop business thoroughly analyzing customers’ data and KPI’s.
- Elaborate local CRM action plans to achieve customers’ recruitment and retention objectives.
- Define relevant initiatives to acquire new data and activate current customers, execute their implementation, measure the ROI of each action.
- Act as a key stakeholder on the privacy policy law in Asia markets: ensure all materials and action plans are meeting local laws and HQ policies, liaise effectively with HQ and local legal departments when needed.

**Events & Experiences**
- Propose In-store seasonal client activations & store traffic drivers to support product launches, capsule collections, popups and brand communications campaigns.
- Provide in-store coordination and onsite support during event activation., manage ROI within budget.

**Clienteling**
- Define action plans to improve the recruitment and onboarding of new clients (adapting global guidelines)
- Develop strategies for increasing loyalty retention and conquest, enhancing consumer touch points and creating an unparalleled customer experience.
- Identify and promote improvement actions for engagement and retention and advocate the improvement of countries’ local clientele.
- Deployment of CL’s clienteling outreaching tools amongst retail teams and ensure adoption of the tool.
- Design and implement the local clienteling guidelines & toolkit, based on the input from HQ, and tailoring them to each market needs.
- Set yearly goals and ensure follow up of key KPIs through actionable dashboard/reports.

**Who do we look for...**
- At least 7 years experience in CRM / customer management roles
- Proven experience in a CRM management role within the luxury retail.
- Experience in producing / conducting high-level customer analysis.
- Experience in overseeing the design, development and implementation of in-store events.
- Great capacity of leading and organizing multiple projects with great attention to detail.
- Excellent communication and interpersonal skills, with the ability to engage and collaborate with boutique staff and stakeholders at all levels.
- Strong problem-solving skills and the ability of muti-tasking in a fast-paced environment, be proactive, resourceful, possess high level of professionalism and communication skills.
- If the shoes fit, walk with us......_

  • CRM Data Manager

    1 week ago

    Singapore MARS CONSULTING PTE. LTD. Full time

    **Responsibilities** - Design, lead, manage, monitor projects to improve CRM data related programs. - Work within the Asia-Pacific CRM Operations team and Internal Communications team to plan, develop and communicate, UAT scheduled programmes, CRM updates and outages. - Manage and plan the Global CRM - Work within CRM Operations team to manage and prioritize...

  • Senior Manager, CRM Business Champion Asia Pacific

    2 days ago

    Singapore KSC CONSULTANTS PTE. LTD. Full time

    Execute the strategic roadmap for CRM and provide significant impact on sales efficiencies - Be the vehicle of ‘change’. Implement the CRM Business Impact changes and manage the Cultural Change, which is expected during implementation of CRM, within the Asia Pacific Sales Organization, - Develop the gold standard in Sales Processes using CRM and...

  • CRM Manager Asia Pacific

    5 days ago

    Singapore Aspen Insurance Holdings Full time

    Reference: ASPUK00725 , Permanent - Full Time **About us**: Since Aspen was founded in 2002, we have become a leading, diversified specialty insurance and reinsurance company. We respond thoughtfully and creatively to find the best outcomes for our clients and business partners through carefully-tailored solutions. We believe the way we work is just as...

  • Construction Project Coordinator

    6 hours ago

    Singapore beBeesite manager Full time $80,000 - $120,000

    Job DescriptionWe are seeking an experienced Site Manager to lead our construction project. As a Site Manager, you will be responsible for coordinating site activities, managing resources, and ensuring timely completion of the project.The successful candidate will have proven experience as a Site Manager, with in-depth understanding of construction...

  • Strategic Leadership Position

    3 days ago

    Singapore beBeeGeneral Manager Full time $180,000 - $250,000

    Job Title:Senior Business LeaderAbout the Role:We are seeking an experienced Senior Business Leader to drive business growth, optimize operations, and lead a high-performing management team.Key Responsibilities:Develop and execute business strategies aligned with company goals and market demands.Define, monitor, and achieve KPIs, driving market expansion and...

  • CRM Project Manager

    2 weeks ago

    Singapore TÜV SÜD Asia Pacific Full time

    **Tasks** - Lead-to-Quote Process Governance - Govern the Lead-to-Quote process and ensure that it is standardized / implemented within the Group across all users of MS Dynamics. - Regional champions and market rollout: - Act as an advocate for Microsoft Dynamics CRM, promoting its benefits and ensuring users understand how it can improve their productivity...

  • Professional Recruiter Specialist

    5 days ago

    Singapore beBee[Manager Full time

    Job Summary:">Manage the full recruitment process, from initial candidate screening to finalizing employment arrangements.Maintain accurate and up-to-date employee records, ensuring seamless integration with HR databases.Oversee employee benefits and compensation packages to promote a positive work environment.Ensure compliance with relevant labor laws and...

  • Social Services Professional

    6 days ago

    Singapore beBeeCase Manager Full time

    Job DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...

  • CRM Manager, Sea

    1 week ago

    Singapore IWC Full time

    Reference Code: 90039**CRM Manager, SEA**: - Singapore, 01, SG- PermanentOur strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to...

  • CRM Project Manager

    2 weeks ago

    Singapore TUV SUD ASIA PACIFIC PTE. LTD. Full time

    **Key Responsibilities** Lead-to-Quote Process Governance: - Govern the Lead-to-Quote process and ensure that it is standardized / implemented within the Group across all users of MS Dynamics. Regional champions and market rollout: - Act as an advocate for Microsoft Dynamics CRM, promoting its benefits and ensuring users understand how it can improve...