Head of Singapore Biosafety Testing Operations

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The **Head of Singapore Biosafety Testing Operations **will have direct responsibility and accountability for all aspects of Biosafety Testing Services delivery, quality and performance, employees’ development and career progression, and performance improvement within Singapore Biosafety Testing Operations. The role will ensure the smooth running of the laboratory to support the conduct of contract GMP regulatory testing including scheduling of laboratory work, organizing employee’s training and development and ensuring equipment and facilities are maintained to the highest standards. The ability to maintain effective working relationships with study management, global Quality, Global Contract Testing Services laboratory functions and facilities personnel are critical for success in the role.

**Your Role**
- Partner with the Head of APAC Biosafety Testing Ops and the senior operations leadership team to set operational strategy from which business unit goals and objectives can be established.
- Partner with Heads of Commercial Operations for APAC to develop regional/country-specific business plans related to operational capability and capacity. Regularly review our Biosafety Singapore delivery strategy to ensure it is aligned with regional sales forecast and market trends, ensuring we have the appropriate capacity and capability set up. This includes defining the appropriate resources and equipment investments needed, considering a laboratory move or extending the existing one.
- Provides full budgetary preparation, compliance accountability for assigned functional areas and makes recommendations concerning long-range planning.
- Maintains and develops strong financial controls to drive optimization for pricing flexibility, revenue, and gross margins.
- Provide financial stewardship for the department; specifically ensuring expense budgets are met (or maintained in line with revenue). Drive necessary cost control and process improvement actions to ensure budget expectations are met / exceeded.
- Building a high-performing team and organization by setting clear expectations. Developing, coaching and mentoring a collaborative, communicative & dynamic management team to support growth expectations and increase business performance.
- Plans, organizes and overseeing the activities to make sure resources are utilized efficiently and effectively to achieve organizational goals.
- Be a driver for change and sponsor continuous improvement initiatives, projects, and ideas. Constantly evaluate our talent, tools, systems, and processes for improvement. Constructively challenge the status quo. Support the Digital transformation and digitalization occurring in all the part of our business.
- Along with the Quality Manager, ensure strict compliance to GMP and all applicable Regulatory Requirements. Demonstrate leadership and commitment with respect to the quality management system.
- Own responsibility for overall lab performance ensuring equipment, instrumentation and computer systems are kept in a validated state at all times.
- Collates and communicates Key Performance Indicators (KPIs) by lab and rectify KPIs scorecard to meeting the yearly target. Take action when adverse trends or other issues arise.
- Responsible for compliance of studies and act as QC responsible person for the release of test results in a GMP.
- Ensure a safe and healthy work environment by ensuring that all employees adhere to and actively embrace health and safety policies and procedures
- Demonstrate consistent good communication, engagement and interpersonal skills with employees, management and other stakeholders. Actively develops and builds a collaborative team through regular communication and feedback both to the group and on an individual basis
- Represent the department during internal and external audits, client meetings and communications. Respond to audit observations, complaints and CAPAs.
- Ensure the department delivers a high level of client satisfaction
- Promote a culture of continuous improvement and act as champion on initiatives and / or projects to drive improvement in quality and / or client service May perform other related duties as required and / or assigned.

**Who You Are**:

- Possesses a minimum of 10+ years of relevant business experience, ideally balanced in biologics development and/ or manufacturing, supply chain discipline, quality, and technical operations within a global, multi-site environment.
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