Venue Executive, Splash-n-surf

2 weeks ago

Singapore Singapore Sports Hub Full time

**OUR PARTNER**:
Spectra Singapore

**DEPARTMENT**:
Venues

**OVERVIEW**

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**GENERAL**

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**ROLES & RESPONSIBILITIES**

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- Each shift will ensure sure Stingray, Lazy River, kids pool and kids play equipment are clean and ready for operation
- Ensure Stingray, Lazy River, kids pool and kids play equipment are maintained during the daily operation period
- Under guidance from your manager, support the creation of an SSH policy and procedure manual
- Will direct users to the appropriate ride or area
- Conduct safety briefing for users of the Stingray
- Will respond quickly to unusual situations during normal operations and/or emergency situations
- Provide verbal instructions to users at the start of each ride and in some cases during the ride cycle
- Will monitor and respond to inappropriate user behaviour, to enforce policies and procedures, regulate users actions, and request assistance from supervisor is needed
- Lead a team of casual staff (Life Guards/Coaches) on day-to-day operations
- Co-ordinate and supervise day to day frontline staff as required
- To be a point of contact for clients, tenants, promoters and other stakeholders, always available to attend to their needs. Work as a designated representative of management when required
- Take responsibility for control of uniforms, equipment, or other facilities within the venue
- Have an excellent knowledge of the venue and provide site information to clients, customers and staff as needed
- Monitor venue performance and operations, produce reports as required by management or clients
- Complete operations administration functions as needed
- Various other duties as assigned

**ESSENTIAL JOB FUNCTIONS,**

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**PERSONAL CHARACTERISTICS, COMPETENCIES AND BEHAVIOURS**

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- Previous sport and leisure experience catering to community clients is considered an advantage.
- A can-do attitude with focus on achieving results
- Uphold strong communications with the wider Sports Hub team and external partners
- Collaboration with internal departments and stakeholders, such as events, marketing, sales and sports/community
- Develop relationships and conduct regular interface with the community sports partners and other stakeholders
- Support the planning, organizing and implementation of events from community to elite level
- Handling enquiries from the public, clients, stakeholders and government
- Liaising with community and industry bodies (including schools, sports clubs and other community groups)
- Coach courses and manage on water rescues
- Is a proactive team player and prepared to support the endeavours of the wider collective.
- Thinks laterally, sources creative solutions in the face of unique challenges in a high paced, dynamic and fast moving environment
- Ability to express ideas clearly through both oral and written communication with strong attention to details

**QUALIFICATIONS**

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- GCE O level
- CPR for the Professional rescuer, AED and O2 are seen as an advantage
- Current Standard First Aid Certification is seen as an advantage
- Lifeguarding certification is seen as an advantage

**OTHER**

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- Shift work required. Unique morning/evening and weekend hours will be required at various times.
- Other duties and responsibilities as assigned.

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