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Assistant Manager, Venue Operations
2 weeks ago
This position oversees the overall operations and events of the Venues (Splash-n-Surf & Water Sports Centre). Manage staff, coordinate activities, ensure customer satisfaction, and promote safety with a goal to create an exceptional experience for visitors while maintaining efficient and effective operations. Work closely with clients, vendors, and internal teams to deliver exceptional experiences for patrons and event hirer.
Roles & Responsibilities
Review and update the Concept of Operations for the Water Sports Centre and Splash-N-Surf, through research, partner coordination, and administration.
Carry out various meeting administration procedures including organising meetings, preparing agendas, taking minutes, and coordinating attendance.
Review and update of venues policy and procedure manual.
Lead a team of staff on day-to-day operations.
Communicate closely with internal and external partners to ensure all needs have been considered when developing venue operations plans.
Co-ordinate and supervise day to day frontline staff as required.
To be a point of contact for clients, tenants, promoters and other stakeholders, always available to attend to their needs. Work as a designated representative of management when required.
Take responsibility for control of equipment, or other facilities within the venue.
Have an excellent knowledge of the venue and provide site information to clients, customers and staff as needed.
Monitor venue performance and operations, produce reports as required by management or clients.
Complete operations administration functions as needed.
Prepare documentation and information for staff, management, event hirers and clients to enable them to effectively service all client groups entering the SSH.
Plan and delivery of the Events department and other partners during event days.
Plan and deliver community sports and leisure programs and facilities.
Ensure that health and safety policies and regulations are adhered to and reflected positively through your actions and those of your colleagues.
Requirements
Bachelor's degree in Sports Management, Recreation, Hospitality, or a related field (or equivalent experience).
Previous experience in a supervisory role, preferably in a sports or recreational facility.
Minimum 4 to 6 years' experience in sports and leisure industry, event management experience is preferred
Previous sport and leisure experience is an advantage
Can-do attitude with focus on achieving results
Excellent communication and interpersonal skills
Ability to apply conflict resolution and problem-solving skills in a diverse environment
WSC Specific Skills: Powered Pleasure Craft Driving License, Coaching (Kayak and Dragon Boat), First Aid, CPR and AED Trained, Water Rescue
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