Customer Success Team Lead, Apac

2 days ago

Singapore Unlimit Full time

**About Unlimit**
- Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 400 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking and banking as a service._
- Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the ever-changing financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way so that while others observe, they can already take advantage._

**About the job**

Unlimit has become an acknowledged and reputable player in both APAC and International markets. Principal Member of Visa, MasterCard, UnionPay, and JCB.

Great opportunity for an experienced Client Relationship Manager from the payments industry to join an international fast-growing fintech company to become a key CRM person in the region responsible for handling the merchants in APAC acting as a part of the Customer Success global team.

**Duties and Responsibilities**:

- Embed customer success and engagement processes with their team. Set the standard by leading by example and holding teams accountable to a high standard and delivering their best work
- Handling effectively the incoming leads, demonstrating selling skills and products knowledge, delivering effective presentations to potential and existing merchants
- Relationship Management: establishing productive, professional relationships with merchants and leveraging those relationships to drive the best possible merchant experience
- Commercial/Portfolio Growth: upselling and cross-selling existing clients by focusing on meeting merchant needs, achieving strategic and financial targets for assigned merchant accounts
- Feedback: Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to relevant functions

**Requirements**:

- Minimum 3 years of experience in key account management, customer support, sales, or business development in the payments/card acquiring industry.
- Solid managerial experience
- University degree or equivalent in Economics, Business Administration, or relevant field of study
- Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management
- Ability to work independently, and possess strong organizational and time management skills
- Fluency in English and plus an additional Asian Language

**We offer**:

- Attractive monthly salary paid in line with experience
- Full-time employment, vacation, sick, and paid holidays
- Modern workplace with all necessary equipment
- A team of top international professionals to learn from
- Multicultural working environment

**Join Unlimit Team now

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