CRM Specialist

7 days ago


Singapore ZGAZE DIGITAL PTE. LTD. Full time

**Position Overview**:
**Key Responsibilities**:
**Strategic Planning and Assessment**:

- Analyze the existing B2B2C model from Korea to identify success factors and scalability potential.
- Conduct market research and stakeholder engagement to gather requirements and align strategies with local needs.
- Develop a comprehensive rollout strategy tailored to APAC markets.

**Program Design and Development**:

- Map detailed customer journeys for ECPs and consumers, highlighting key lifecycle stages and touchpoints.
- Customize the CooperVision Rewards and Misight Trial programs for local markets, ensuring alignment with regional consumer behaviors and engagement platforms (LINE, WhatsApp).
- Collaborate with internal teams to document business requirements and develop scalable process maps.

**Stakeholder Engagement and Communication**:

- Facilitate workshops and interviews with regional leads, ECPs, and internal stakeholders to refine program designs.
- Serve as the primary liaison between local teams and the central project team, ensuring timely communication and alignment.

**Implementation and Delivery**:

- Work closely with IT partners and marketing teams to support the development and integration of localized engagement platforms.
- Create training materials and onboarding guides for ECPs and consumers.
- Develop and execute a comprehensive launch plan, including resource allocation and timelines.

**Qualifications and Skills**:
**Required Skills**:

- Proven experience in CRM program management, ideally within the APAC region.
- Expertise in customer journey mapping and lifecycle management.
- Strong understanding of loyalty programs and trial/leads management.
- Familiarity with digital engagement platforms (LINE, WhatsApp) and CRM tools (SFMC) is a plus.
- Exceptional communication and stakeholder management skills.

**Preferred Qualifications**:

- Experience in the healthcare or contact lens industry.
- Knowledge of regional market dynamics and consumer behaviors in Taiwan, Hong Kong, and Singapore.
- Ability to work independently and manage multiple stakeholders in a fast-paced environment.

**Contract Details**:

- **Contract Duration**:6 months, with the possibility of extension.
- **Location**:Remote, with potential travel to Taiwan, Hong Kong, and Singapore as required.
- **Compensation**:Competitive, based on experience and expertise.
- **Per Diem and Travel**:Covered as per company policy.


  • CRM Specialist

    6 days ago


    Singapore CAKE PTE. LTD. Full time

    Founded in 2019, Cake Group is a leading decentralised finance services provider and Southeast Asia’s fastest growing fintech platform. "We Do Crypto. You Do You." - Our vision is to become a one-stop platform for all crypto users to get easy access to DeFi and Web3 services. To date, more than 1 million users from over 190 countries trust us to manage...


  • Singapore Ethos BeathChapman Full time

    **Job Details**: **Location** Singapore **Salary** Competitive Salary **Job Type** Permanent **Ref** BH-175786 **Contact** Yin Yin Pui- **Contact phone** +65 6692 0751 **Posted** about 3 hours ago - Our client (an established Consumer Goods company) has a vacancy for Senior CRM Specialist, this role partners directly with the global CRM,...

  • CRM Specialist

    2 weeks ago


    Singapore AlwaysHired Pte. Ltd. Full time

    A Luxury B2C Company. CRM Specialist Location: Central Monday to Friday: 8.30am - 6.00pm Reputable local company, Performance Bonus What you will be doing: Ensure effective and structured CRM programmes. Perform data analytics across all platforms to enhance customer and user experience. Identify customer profiles for branding...

  • CRM Specialist Apac

    6 days ago


    Singapore Mölnlycke Full time

    **Are you passionate about making life better for patients worldwide?** If the answer is yes, you think just like us. We are a world-leading medical solutions company, designing and supplying medical solutions to enhance performance in healthcare - from the hospital to the home. We are looking for people who want to improve outcomes for healthcare...

  • CRM Lead

    4 days ago


    Singapore Crown DIgital Full time

    **The exciting work at Crown Digital includes and not limited to**: - Having utmost expertise in the CRM software, preferably Hubspot - The ability to help figure out how to better integrate the CRM with internal legacy platforms - The skill to resolve technical CRM issues, including responding to customization requests - Setting and implementing a CRM...


  • Singapore BIOTRONIK Full time

    Join to apply for the Senior / Clinical Specialist, CRM role at BIOTRONIK 1 day ago Be among the first 25 applicants Join to apply for the Senior / Clinical Specialist, CRM role at BIOTRONIK Get AI-powered advice on this job and more exclusive features. The above role is responsible for providing clinical support for the BIOTRONIK Cardiac Rhythm Management...

  • Us CRM Specialist

    6 days ago


    Singapore Castlery Full time

    We're rethinking homes for how people really live, and we're looking for a US CRM Specialist to join our **Growth & Intelligence Marketing**team to help shape the future of living—one thoughtful detail at a time. From strategy to storytelling, Marketing powers brand and business growth at Castlery. **What you'll be doing**: **CRM & Customer...

  • CRM Specialist

    15 hours ago


    Singapore THREE FINS PTE. LTD. Full time

    **Overview** As part of the Marketing Acquisition team, this person will lead the CRM and retention strategy and execution for BitMEX business. In your supervisory position you are responsible for developing and implementing onboarding and retention user journeys, managing resources, and interact with other central teams. You are a very organized,...


  • Singapore Crypto.com Full time

    **Responsibilities**: - Collaborate with cross-functional teams (Product, Marketing, Creative, Tech) for effective GTM strategies - Assist CRM Manager in planning and executing CRM & campaign programs - Leverage customer data to drive upsell and expand user usage - Manage end-to-end segmentation, automation, optimisation, evaluation, and reporting of the...


  • Singapore Vertis Digital Full time

    **About Us**: **Innovate. Create. Elevate.** At Vertis, we are on a mission to constantly innovate and create exceptional digital solutions. Our goal is to elevate our clients brands and the experiences they deliver to their customers through the power of technology-driven creativity. Our people are the catalyst, empowering our clients to successfully...