Quality and Process Improvement Manager

3 days ago

Singapore RAFFLES COLLEGE OF HIGHER EDUCATION PTE. LTD. Full time

**Job purpose**:
The key responsibility of the Quality and Process Improvement Manager is to ensure that the quality assurance system and processes comply with Committee for Private Education (CPE)’s Enhanced Registration Framework (ERF) and EduTrust Certification Scheme, and Singapore’s Personal Data Protection Act (PDPA) standards. To meet the requirements of the organisation or the awarding institution(s) through monitoring the ongoing operations of the programmes and itsimplementation in liaison with Heads of Departments (HoDs) within the organization, and external stakeholders.

A key element of the role will be to support the development of College reporting and develop key drives to support the improvement of the quality across the organisation.

**Key Responsibilities:
1. Support the Vice President and College Director in the day-to-day operations. Develop, lead, and manage develop the academic quality assurance of all academic programmes delivered by the College.

2. To monitor each department’s operation in compliance with the Quality Assurance standards and requirements of the College, the awarding institution(s), Committee of Private Education (CPE) and Personal Data Protection Commission (PDPC) Singapore.

6. To identify and champion the resolution of pertinent Quality Assurance issues and concerns from internal and external assessors’ reports.

7. To review internal and external assessment / quality reports and conduct internal inspection according to requirements stipulated by the College and relevant authorities.

8. To liaise with governmental bodies and stakeholders on Quality Assurance issues and concerns and ensure thorough documentation on follow-up closure.

9. To produce regular reports for the senior management team to the prescribed format and deadline.

**Job Requirements**:

- A minimum of Bachelor’s Degree in Business Administration/ other relevant disciplines with relevant background in quality assurance or ISO 9000.
- Strong proficiency in the domain of data protection, data governance and PDPA obligations.
- A minimum of four years’ experience in similar position.
- Strong command of English (written and spoken) is a must.
- Relevant working experience in dealing with government bodies.

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