Customer Service Officer/executive

2 days ago

Punggol, Singapore Skool4kidz Full time

Description

**Job Scope**:
**1. Operations**
- Increase enrolment through engagement of customers.
- Handle and ensure smooth fee collection.
- Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
- Greet all visitors and ensure that all security procedures are upheld.
- Prepare and submit reports.
- Ensure safety and health of children at all times.
- Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.
- Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.

**2 Administration**
- Ensures the centre administration functions smoothly.
- Coordinate and distribute Centre correspondence.
- Maintain appearance of reception and office and common areas.
- Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.
- Coordinate and ensure office equipment is in working order.
- Liaise with suppliers to ensure timely delivery of goods and services.
- Handle claims for petty cash accounts.

**4 Communications**
- Interface with parents on enrolment matters, school fee collections and operation enquiries.
- Maintain positive relationships with parents, children and co-workers.

**5 Others**
- Undertake any other adhoc duties or projects as assigned by Supervisor.

**Requirements**:
**Job Requirements**:

- Minimum 'A' level, Diploma** **or equivalent
- 2 to 5 years' related working experience
- Comfortable to work Overtime if needed
- Team player with strong analytical skill, integrity with strong sense of confidentiality
- Able to multi-task and work independently
- Good interpersonal skills and willing to learn attitude

Skills Requirements

**customer service**

**customer support

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