Executive, Customer Service

16 hours ago


Punggol, Singapore GIIS SINGAPORE Full time

**Description**

The Executive, Customer Service (Events and Operations) will be responsible for planning, coordinating, and executing a variety of events that enhance the school’s brand presence, engage stakeholders, and support student enrolment objectives. This role involves close collaboration with internal teams, external vendors, and stakeholders to ensure events are well-organized, impactful, and aligned with the institution’s vision and goals.

**Responsibilities**:
Event Planning & Execution
- Assist in conceptualizing and planning events such as open houses, school tours, scholarship briefings, webinars, corporate connect sessions, exhibitions, and internal celebrations.
- Manage event logistics including venue booking, catering, equipment, décor, photography/videography, and other requirements.
- Coordinate with vendors, suppliers, and contractors to ensure timely delivery of services.
- Prepare event timelines, checklists, and budgets, ensuring events are delivered within scope and cost.

Stakeholder Engagement
- Liaise with admissions, marketing, academic, and operations teams to align event objectives.
- Support communications with parents, students, corporate partners, and agents regarding event participation.
- Ensure VIP guests and speakers are briefed, hosted, and supported during events.

Marketing & Promotion
- Work with the Marketing team to create promotional content, invitations, and event-related communications.
- Support and be the liaison for social media coverage, photography, and live updates during events.
- Assist in preparing post-event reports, including photos, videos, and impact assessments.

Operational Support
- Handle event registrations, RSVPs, and attendance tracking.
- Monitor on-ground activities during events to ensure smooth flow and quick problem resolution.
- Support in gathering feedback from participants for continuous improvement.

**Key Skills & Competencies**
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Attention to detail and problem-solving mindset
- Proficiency in MS Office, Google Workspace; familiarity with CRM tools (e.g., HubSpot) an advantage
- Ability to work under pressure and manage tight deadlines
- Flexibility to work evenings/weekends for events as required

Qualifications & Experience
- Diploma/Degree in Event Management, Marketing, Communications, or related field
- 1-3 years of experience in event planning, coordination, or similar roles (fresh graduates with internships in events/marketing may also be considered)

Prior experience in the education sector is an added advantage

Pay: $3,500.00 - $4,500.00 per month

Work Location: In person



  • Punggol, Singapore GIIS SINGAPORE Full time

    Managing both online and offline student assessments. - Preparing PE files in compliance with the defined EduTrust guidelines. - Keeping the student lifecycle tracker updated, from Opportunity to Starters. - Handling student-related matters, including but not limited to registration, assessments, and documentation. - Issuing and tracking offer letters while...


  • Punggol, Singapore STEP Education Pte Ltd Full time

    **Job Summary**: The job role requires to communicate with the customers in terms of new leads and also with the current customers. The roles require the person to handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. This would include to promote the program that we can cater to and...


  • Punggol, Singapore Hua Cheng Full time

    Customer - service function in the Chinese language centre: - Provide course consultation to prospective customers - Convert enquiry to enrolment - Support existing customers - Review and improve in customers' service quality and satisfaction - Work with Marketing team on data collection and analytics - Liaise with teachers and parents pertaining to...


  • Punggol, Singapore The Write Connection Pte Ltd Full time

    **Job Highlights** - Competitive total rewards package - Dynamic & people-centric work culture - Professional development **Customer Service Officers (Full-time, Punggol Plaza)** The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to...


  • Punggol, Singapore GIIS SINGAPORE Full time

    **Responsibilities** - Coordinates and administers student support to enrolled and prospective students, such as conducting assessments (virtual and onsite), interviews with students, reference checks with previous school, program documentation, information sessions and student orientations. - Able to coordinate parent onboarding, student onboarding,...


  • Punggol, Singapore GIIS SINGAPORE Full time

    **JOB DESCRIPTION** **I. JOB DETAILS** **Job Title** Asst Executive, Channel Partners Executive, Channel Partners **Department - **Admissions **Reporting Supervisor** Dy Manager, Channel Partners **II. JOB PURPOSE** - This position requires to support the sales team to ensure the growth of the assigned territory - China market. - We are seeking a...

  • Service Crew

    2 days ago


    Punggol, Singapore ODEM GROUP PRIVATE LIMITED Full time

    **Responsibilities**: - **Customer Service**: Greet and serve customers with a friendly and positive attitude. - **Order Taking**: Accurately take and process food and drink orders. - **Food Delivery**: Serve food and beverages to customers promptly and efficiently. - **Table Maintenance & Ushering**: Keep tables clean and tidy, clear dishes, reset tables...

  • Finance Executive

    1 week ago


    Punggol, Singapore GIIS SINGAPORE Full time

    **Role - Executive / Senior Executive, Finance** **KEY RESPONSIBILITIES** **Functional** - Prepare Indirect tax (GST) return - Assist in Direct tax return preparations; - Assist customer care executives in student exit formalities; - Review of capex and fixed assets recons; - Maintains & Monitors daily collections report; - Prepare Cash forecast and...

  • Service Crew

    2 weeks ago


    Punggol, Singapore MSS STAFFING CONSULTATION AGENCY (05C5107) Full time

    Job Description: - To make Sandwiches, Wraps & Salads and bake fresh breads & cookies everyday - Preparation of food items in kitchen (no cooking required) - Ensure adherence to Fast food standards - Ensure excellent delivery of customer service and upkeep of food quality standards - Ensure cleanliness of store at all times - Operational Duties - To follow...


  • Punggol Central, Singapore Edvox Music School Full time

    Provide excellent customer service to walk-in and call-in customers - Perform general administrative duties. - Recommend music courses, enrolment, collect school fees. - Sales of books/music instruments and inventory management. - Assist in statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc **Requirements**: -...