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Technology, Analyst

2 weeks ago

Singapore AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with_
- tech/digital/analytics_
- expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._

If you believe in developing a better tomorrow, read on.

WE ARE LOOKING FOR.....

1. Support, maintenance, and delivery of all aspects of the End User Computing environment both physical and virtual. This include platform stability, security, OS deployments and upgrades, patch management, software packaging and deployments.

2. Design and develop automated processes, system scripts, programs to reduce redundant and manual day-to-day activities for end-user computing team.

Automation of Processes for End User Computer Services
- Develop automated process and system deployment scripts to reduce redundant and manual day-to-day activities.

Coordinate with Group Technology for Group-wide projects, updates and new initiatives rollouts.

End User Computing Services including VVIP Support
- Assist in the preparation, setup, configuration and troubleshooting of desktop computing hardware.
- Ensures that all VVIP requests are attended within 2-4 hrs

Any other responsibilities assigned by supervisors

**Requirements**:

- Strong technical knowledge and experience on Microsoft technologies (Active Directory, SCCM, GPO, O365, Azure, Intune, MAC, SurfaceHubs, Citrix, etc.) and networking technologies is a must.
- Knowledge of Active Directory, Group Policy, TCP/IP, DNS and DHCP.
- Powershell scripting experience
- Demonstrated ownership of Level-3 desktop support issues, while working closely with Level1&2, other internal teams and 3rd party vendor support
- Solid communication skills for documentation and knowledge transfer upon problem resolution
- Ability to work independently without intensive oversight
- Experience in working with Global teams
- Strong Inter-personal skills
- Positive, team centric attitude
- Committed to continual improvement skills
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._