Client Management Enablement Lead Asean

**JOB SUMMARY**
- The role holder is responsible for the following:

- Support the implementation of Client Management Model and its agenda across the ASEAN region.
- Target improvement in frontline & client experience in terms of Efficiency, TAT, productivity, and process improvements.
- Delivery of Client Management change projects, remediation activities across the country / region
- Work closely with countries, GBS and Performance Management to ensure that ASEAN governance metrics are well under control.
- Manage the Cost and Headcount within budget.
- Delegate of Client Management, Cluster Head, ASEAN, in various meetings when required.
- Incumbent to have good working knowledge of Corporate and Investment Banking and policies & procedures around AML and CDD.
- Expected to play a key role in internal stakeholder management within ASEAN and with relevant partners in other regions and in the Group.

**RESPONSIBILITIES**
**Strategy**
- Fully understand the CIB business strategy and leadership expectations and ensure Client Management activities are effectively managed in accordance with the Bank’s strategic intent.
- Focus on service differentiation based on client segment / tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight.
- Engage all the relevant impacted teams across businesses, functions, and stakeholders to ensure Client Management seamlessly integrates into the overall TOM of CIB with mínimal business disruptions.
- Ensure alignment between CIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
- Ensure alignment between onshore and offshore teams in accordance with the overall onshore-offshore client delivery model.
- Reinforce synergy between countries, regions and hubs, through close communication and consistency of standards.

**Business**
- Develop awareness of business changes, predict challenges and identify opportunities to optimise people & processes and add value to client & frontline.
- Align the priorities of Client Management with those of the business segments and region.
- Responsible for contributing to and ensuring adoption of relevant COO initiatives.
- Continuously evaluate and identify operational risk implications of business strategies and programmes, and provide guidance on any operational risk remediation actions.
- Effective relationship and key stakeholder management with and across the networks to identify and address issues/ concerns.

**Processes**
- Support the Cluster Head in establishing a clear and uniformed approach towards implementation of the global operating model for all Client Management related processes (CDD, Account Opening, Account Maintenance, Credit Documentation, MIS, and off-boarding), and adherence to DOIs.
- Continuously improve productivity and efficiency of processes and people.
- Drive a strong results-oriented Client Management team supported by robust data-enabled performance management tools.
- Share and replicate best practices with other Regional / Country Client Management Heads / Teams

**People & Talent**
- Ensure completion of all Client Management training programmes within the region for all staff executing relevant processes.
- Ensure team structure / capacity is reviewed to enable effective delivery of operations & change agendas based on the bank’s strategic focus and business needs.
- Manage headcount requests in the region.
- Track headcount and cost efficiencies against targets.

**Risk Management**
- Continuously evaluate and identify operational, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks in country/region.
- Provide insights and highlight risks/ mitigation to governance forums, and group teams based on understanding of country & regional dynamics and MIS & analytics.
- Manage remediations as required to ensure capability, process, or data/ docs are brought up to a best-in-class standard over time.

**Governance**
- Track the key performance metrices across the countries in ASEAN. Facilitate right intervention to ensure that the markets are ahead of the Business Restriction Framework thresholds.
- Ensure a clear and uniformed approach towards adherence of the global operating model for all Client Management related processes, and adherence to DOIs.
- Delivering effective governance for Client Management within the region in compliance with applicable internal policies and external laws and regulations

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the