Partner Operations Manager, Apac

**About GBG**

GBG offers a range of solutions that help organisations quickly validate and verify the identity and location of their customers. Our market-leading technology, data and expertise help our customers improve digital access, deliver a seamless experience and establish trust, so that they can transact quickly, safely and securely with their customers online. We have over 1,000 team members across 15 countries and work with over 20,000 customers in over 70 countries. Some of the world's best-known businesses rely on GBG to provide digital services and keep the economy moving.

**The team**

The Customer Experience & Innovation team are responsible for supporting and driving regional business across APAC to meet software sales and services revenue targets directly and via strategic partnerships. GBG are identity data intelligence specialists and develop a variety of software and data intelligence solutions to help companies on-board customers with less friction and risk. The partnership team within Customer Experience and Innovation is building a multi-faceted partner ecosystem to scale growth in the region
- we are fun, we collaborate and get things done.

**The role**

Reporting to the Head of Partnerships, Alliances & Channels APAC at GBG, the Partner Operations Manager, APAC will be responsible for Partner and Solutions Operational Go-To-Market support.

**What you will do**

You will:

- Support the partner exploration effort through sales administrative activities such as RFP collation
- Work with the Partnership team to support the onboarding of new partners, help create a better onboarding experience
- CRM and partner business tracking
- Liaise with sales operations and direct sales team on partner deal progression
- Work with the Partnership team in both Asia and ANZ to manage assigned operational activities with existing partners, such as billing, contract revisions, navigating through internal systems and processes
- Work collaboratively with internal business functions, including sales, marketing etc to help scale the Partner Solutions business
- Support regional partnership business growth plans, assist with partner growth planning and strategy
- Participate in business and sales reviews with the team
- Collaborate with internal teams on partner enablement
- Organize internal refreshers for partner solutions

**To be successful, we are looking for**

**Skills**:

- Operational skills, ability to manage assigned projects successfully with little or no guidance
- Experience working with partner organizations is preferred
- Ability to multi-task and be proactive
- We love working as a team, so you must be a great team player
- Collaboration, both internal and external
- Self
- starter, someone who likes to roll up their sleeves and get things done
- Eye for detail
- Highly logical and structured problem solver
- Partner focus and zeal to make partners successful
- Effective communication and presentation skills
- Excellent active listening skills

**Behaviours**
- Supporting and co-operating: Behaves consistently with clear personal values that complement those of the organisation. Supports others and recognizes the importance of teamwork
- Interacting and presenting: Communicates confidently and effectively with customers and colleagues alike, both written and verbal
- Analyzing and interpreting: Shows evidence of clear analytical thinking. Quick to learn and gets to the heart of complex issues
- Organizing and executing: Organized, a good multi-tasker and able to work independently. Delivers results for customers
- Adapting and coping: Manages pressure effectively. Embraces change
- Enterprising and performing: Seeks opportunities for self-development

**Additionally**

International travel may be required on occasion

**What’s in it for you?**

We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.

As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more

**Next steps**

If you’re interested, please apply We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status or disability. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attract