System Support Engineer

7 days ago


Singapore Thales Full time

Location: Singapore, Singapore

Thales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

**Responsibilities**:

- Provide support in satellite communication (SatCom) system management and O&S activities abiding to the service level agreement
- Perform system health check and security monitoring
- Prepare, execute, and report preventive maintenance tasks
- Standby support for corrective maintenance and provide ad-hoc on-site support to client
- Lead, troubleshoot, and resolve system issues
- Participate in continuous improvement activities related to systems
- Support configuration obsolescence management
- Support patching of software when required
- Maintain and update relevant documents for records and audit purposes not limited to issues, change, and resolution documents
- Coordinate and liaise technical meetings with all stakeholders
- incharge of vendor management where services are required
- Perform compliance assessment and reporting
- Provide support in Satcom system management and O&S activities to maintain Service Level Agreement
- Perform System health monitoring and security monitoring
- Prepare, execute and report preventive maintenance tasks
- Standby for corrective maintenance and provide ad-hoc on-site supports

**Requirement**:

- Tertiary qualification (Diploma or Degree) in Electrical and Electronics Engineering, Computer Science, Information Technology, or any other engineering related discipline
- **Experience in RF and SATCOM Systems is a must**
- Minimum 3-5 years of working experience in an engineering role in project and service delivery
- Possess IT networking skills such as ability to configure routers/switches
- Knowledge on different communication protocols at Network and Application level i.e. TCP/IP, HTTP, FTP, LDAP, SNTP, etc.
- Experience in Linux operating system, network tool, and virtualization.
- Some knowledge of mechanical engineering is useful
- Able to work both independently and in a team-oriented, collaborative environment
- Strong oral and written communications skills.
- Hands-on and ready to go on-site, able to work outside normal office hours occasionally
- Must be a Singaporean
- SG50 Clearance is Mandatory for the role


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