Corporate Concierge

2 weeks ago

Singapore John Paul Full time

**ABOUT JOHN PAUL**

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ASSIGNMENT*
The Employee Loyalty Corporate Concierge are responsible for fielding and fulfilling personal and professional requests from the onsite clients and corporate employees, including travel/destination management, dining/entertainment arrangements, gift-buying, meeting/party/special event planning. The concierge will be stationed on-site accommodating a Monday through Friday work schedule, working from 8:00am-5:00pm daily. Approximately 10% travel may be required.

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CORPORATE CONCIERGE KEY RESPONSIBILITIES*
- Handle a wide range of personal requests for employees/clients
- Market services onsite in accordance with client guidelines
- Cultivate professional relationships with clients
- Thoroughly document and track client request(s) in database.
- Maintain up-to-date information on clients profiles as well as vendor information.
- Participate in achieving team goals and offer support to teammates whenever necessary
- Create weekly/monthly newsletter to distribute to clients that provides local event information and promotions
- Provide Account Manager with monthly reports outlining request volume, newsletter distribution list numbers, update calendar of events for assigned city, commission amounts and overview of vendor relations.
- Engage in Team Conference Calls.
- Follow up with clients after completion of requests to promote positive survey returns.
- As an ambassador, provide exceptional service to all clients aligned with the John Paul brand.
- Promote collaboration with team members, and management, to sustain a respectful work environment.
- Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality.
- Any other duties that are needed to drive to the vision, fulfill our mission, and abide by the values of this organization
**CORPORATE CONCIERGE JOB REQUIREMENTS**
- 1-2 years of domestic and international travel booking experience required (air, accommodations, rail, tours, cruises, etc.)
- Experience booking complex, multi-city travel preferred
- Notary Public certification is a plus
- Strong computer skills including a strong background using the internet
- Advanced knowledge of Apple and Apple products
- Proficient in Microsoft Office including (but not limited to): PowerPoint, Excel, Word, Publisher, and Outlook
- Proficient in English and Chinese, written and/or spoken.
- Excellent organizational skills, time management, and attention to detail
- Excel in building and maintaining excellent relationships with clients and colleagues.
- Ability to work effectively in the position
**EEO — We are an Equal Opportunity Employer**
John Paul values diversity and respect in the workplace, it's integrated into our corporate values. We celebrate and welcome diversity and are committed to creating an inclusive and equitable environment. Persons with disabilities who may need accommodations for any part of the recruiting process are encouraged to discuss with the Hiring Manager during contact.

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