
Onsite Engineer
2 weeks ago
General Technical Trouble-shooting on I.T hardware and software products (Desktop PC, Laptop, Printers etc.)
Update Incident tickets upon completion of cases
Ability to perform remote trouble-shooting using client remote tool
Perform Service Request upon receiving IMAC tickets (E.g. Installing of software for client PC, setting up new IT equipment etc.)
Escalation of technical question to Level 3 Support.
Work closely with various IT resolver group to resolve customer software desktop issues
Perform once a week Network/Critical Incident standby duty
Added Scope for MAC IOS Support
1. Trouble-shooting for MAC Book
2. Create Admin Account
3. Install Tier 1 Software (VPN, O365, Lotus Notes, SEP, Java, Wi-fi Cert, Cisco Jabber, Air watch)
4. Mac OS upgrade if required
5. Change hostname and join Domain
6. Wi-fi Whitelist and Create Wi-fi profile
7. Add Proxy and exception list
8. Setup Outlook Mail
**Requirements**:
1. GCE N/O Level / Nitec / Higher Nitec / Diploma or equivalent
2. Able to work in the East area
**Salary**: Up to $2,500.00 per month
**Benefits**:
- Health insurance
- Parental leave
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
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