Onsite IT Support Engineer

22 hours ago

Singapore CoreIT Services Pvt. Ltd. Full time

Job Description: Onsite IT Support Engineer
Location: Business District

Our Client is a multi-strategy, multi-manager hedge fund looking for an Onsite IT Support Engineer to ensure all their IT systems are operating seamlessly. The firm trades globally across multiple asset classes and investment approaches. The environment is fast paced and they are growing rapidly.

Onsite IT Support Engineer will help in troubleshooting issues to maintain the functionality of all systems to be in line with business goals.

Be responsible for installation, maintenance and troubleshooting of required software and hardware.

Accountable for groundwork, installation, and maintenance of end user workstation equipment

(laptops/ desktops) and additional peripherals including IP telephones, conferencing systems, televisions, network switches, and help with server setup, cabling, if required.

The maintenance activities will comprise the removal and replacement of computer devices.

Working with computer vendor technical support desks and allied services as per the organizational procedures.

Responsibilities:

  • Provide L1 / L2 and L3 support including 'white glove' support to VIP stakeholders
  • To set up and manage user accounts and permissions to consent access to a network.
  • Upholding and testing security, blocking unapproved access.
  • Chalk out maintenance plan for the prevention of unexpected failures.
  • Setting up the Organization's computer systems to meet specific business goals.
  • Monitoring day to day computer performance.
  • Update and maintain the computer inventory and equipment.
  • Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
  • Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Endorse and apply upgrades to systems to ensure durability.
  • Assess functional needs to regulate system purchase specifications.
  • Resolve hardware and network connectivity issues.
  • Validate & approve VPN access for all remote users.
  • Assist in technical upgrading and maintaining of entire desktop systems.
  • Support in testing and deployment of new applications and systems.
  • Train and guide staff hardware and software usage.

Skill / Education Requirements:

  • 10+ years' experience in a similar position
  • CompTIA A+/ Network+ Certification
  • Very good spoken and written communication skills
  • Ability to Multi-Task
  • High level of customer orientation
  • Experience working in a hedge fund / investment

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