Group General Manager

13 hours ago

Singapore CLIMASHIELD SOLUTIONS PTE. LTD. Full time

**Job Highlights**
- Competitive salary and comprehensive benefits
- Work in a dynamic and creative environment
- Training, mentoring and advancement in a fast growing company

As a Group General Manager, you will lead the team to drive revenue growth, manage all aspects of retail sales and marketing initiatives. Your responsibilities include, but are not limited to:

- Overseeing the retail sales performance and manpower utilisation
- Identifying potential bottlenecks and addressing any issues or challenges that arise during the sales-to-installation process promptly and effectively
- Developing and executing sales strategies that align with company’s objectives and fulfill its annual budget goals
- Providing leadership and guidance to sales, fulfillment and marketing teams
- Making crucial decisions regarding team management, approvals and all sales related matters
- Handling escalated issues and complaints with sensitivity and expertise
- Setting benchmarks for customer service quality, ensuring alignment and commitment from team members
- Overseeing the marketing team to create lead generation, promotions and campaigns

**What will the Right Person look like?**
- Applicants with a Degree in Business or related field, with at least 7 years of proven experience in managing sales operations and leadership positions are welcome to apply.
- Excellent leadership and people skills.
- Strong analytical and problem solving abilities, offering tailored solutions and actions to meet customer needs.
- Passion for delivering exceptional customer service and a commitment to customer satisfaction
- Excellent communication skills, with a focus on effective listening and empathising with customers.
- Strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders.
- Proficiency in Microsoft Office suite, CRM, ERP and other operational software.

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