General Manager
2 weeks ago
Join to apply for the General Manager | Claudine role at The Lo & Behold Group .
Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home. Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences. The group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers.
As General Manager, you will help steer our ship through different landscapes, identifying business opportunities and having direct ownership of the business' impact and outcomes. As a leader, you will also be in a position to have a lasting impact on people: through shaping the guest experience and nurturing your team.
Responsibilities- Overseeing daily operations - manage restaurant standards and guest service.
- Having strong wine/beverage knowledge and market trends to provide direction and vision to the beverage team.
- Developing and executing plans to achieve daily and monthly targets.
- Manage staff, oversee work schedules and assign duties.
- Create and improve standard operating procedures for service and product preparation.
- Oversee venue equipment and facilities management / maintenance.
- Conduct regular audits on cleanliness and maintenance and take corrective action as necessary.
- Monitor adherence to licensing laws, public and employee safety, and local food safety standards.
- Plan and manage activities with the Marketing department relating to sales promotions and events.
- Manpower planning and budgeting.
- Supports the Chef Partner with the overall responsibility on Claudine's Profit & Loss statement.
- Analyze POS reports and sales trends; implement cost control measures and improvements to onsite sales and marketing tools.
- Ensure staff development plans align with business needs.
- Determine staffing requirements, interview, hire and train new employees, and oversee administrative processes in compliance with local laws.
- Drive the direction and expectations for the team to achieve goals.
- Implement training and development strategies for the front of house team.
- Coordinate with the group HR team for venue-related support and employee movements/performance feedback.
- Ensure alignment with the group's mission and vision.
- Go above and beyond to make someone else's day.
- Are thoughtful and kind, upholding high standards.
- Own outcomes and drive solutions.
- Are curious and always learning.
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for key milestones, and one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here:
How to applyClick on Apply or send your CV via WhatsApp to . If your application progresses, we will contact you to arrange an interview.
Seniority level: Director
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Restaurants
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