Sale Support

2 weeks ago

Singapore RIKEVITA (SINGAPORE) PTE LTD Full time

This temporary (maternity cover for approximate 17 weeks) role provides administrative, order processing, and customer service support. Responsibilities include, but are not limited to, updating selling prices, handling customer inquiries, processing orders, coordinating shipments, and supporting the sales team in daily operations.

1. Administrative Support
- Prepare and update quarterly selling prices using Business Central.
- Maintain and update list of long-term contract file.
- Request quotation sheets from RVM and confirm buying prices with the factory (RVM/RKJ/TRV).
- Manage and organize delivery schedules by updating estimated cargo ready dates based on the planners’ weekly order listings.
- Process customer’s sample requests, documentation requests, and complaints through Salesforce.

2. Customer Service
- Respond promptly to customer inquiries, both pre
- and post-sales.
- Resolve customer issues related to orders, deliveries, and product availability in a timely and efficient manner.

3. Order Processing
- Issue PCNs and manage order revisions, cancellations, or split order memo for the factory (RVM/RKJ/TRV).
- Verify selling prices for RVM/RKJ/TRV products before issuing PCNs to the shipping team.
- Monitor shipping schedules and issue shipping instructions once orders are ready for dispatch.
- Coordinate closely with the logistics, inventory, and finance teams to ensure timely delivery and accurate billing.

4. Sales Coordination
- To support sales team on day-to-day operation.
- Monitor production schedules and negotiate with planners when necessary.

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