Retail Manager

17 hours ago

Queenstown, Singapore Wine Connection Full time

**Salary from SGD 2,800**
**Job type: Full time**:

- Manage operational activities in the store
- Expand and develop on company’s product knowledge
- Handle customer, staff complaints and feedback
- Ensure that the sales goal is clear and achievable by staff
- Proficient in the store’s operational system
- Ensure overall cleanliness of the retail store
- Oversee closing and opening procedures of the store
- Manage administrational duties such as keeping track of absenteeism and medical leaves of staff (in PAYBOY)
- Reviewing operational challenges to identify issues obstructing performance
- Ensure all operational activities adhere to relevant legislations, health and safety regulations and licencing conditions
- Responsible for ordering monthly stationary for the store
- Ensure that retail team adheres and comply to company’s policies and procedures
- Record order and issue invoice using standard invoice number set by HQ’s Account Department.
- Prepare weekly roster for retail employees in the store
- Responsible for weekly wine order
- Arrange delivery of club member’s birthday wine on a monthly basis
- Prepare monthly item movement history report and corporate customer purchase summaries
- Responsible for wine stock take
- Ensure cash and security policies, administration, and financial procedures are adhered to, with relevant and accurate data being delivered on time
- Liaise with neighbourhood restaurants and pubs for new business opportunities
- Adhere to store’s operational requirements by scheduling and assigning employees to improve on sales results
- Managing ERP related tasks and responsibilities as required in the role
- Carry out any other retail duties as per reporting manager and Director (Singapore), F&B Wine / Retail

**Job Requirements**:

- 2 to 4 years of prior experience in the role
- Strong leadership and organisational skills
- Strong written and oral communication skills for managing business
- Ability to follow instruction and deliver quality results
- Experience in effectively managing a sales team
- Ability to use Microsoft Office and retail operational system
- Sound knowledge in wine
- Sound knowledge on retail products
- Proficient in English
- Ability to work flexible hours, on the weekends and holidays

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