Senior / Sales Manager

Your Day-to-Day Job Responsibilities will include:
**FINANCIAL RETURNS**
- Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express
- Prepare and execute action plans which increase sales revenue
- Monitor and acquire market intelligence from competition set hotels
- Refer international sales leads to Cluster Director of Sales
- Aware of sales strategies and goals when selling to negotiate optimum room rate for the benefit of the hotels’ business
- Sell facts and UPs of the hotel with a view to optimizing opportunities for revenue growth
- Monitors existing business and share sales strategies during sales/revenue meetings to maximize opportunities
- Acquire new business opportunities for the hotel while maintaining and growing volume from existing corporate accounts
- Initiates and prepare business tenders, proposals and contracts upon reviewing with Cluster Director of Sales
- Work collaboratively with Leadership team in the preparation and management of the Sales & Marketing budget yearly
- Review and assist in the preparation of the annual departmental operating budget
- Completing all sales training modules is mandatory
- Competent in hotel systems (ie. Concerto, Oasis, Merlin, IWOS)
- Closely monitor and control expenses in Sales, prior approval needs to be obtained from Cluster Director of Sales

**PEOPLE**
- Manage key corporate accounts with professionalism and attaining to IHG Code of Conduct
- Sales trips and events when required to promote the hotel and increase potential business
- Maintain regular contact with the IHG hotels colleagues locally/other regions, Global Sales Directors/Managers and Key Account Directors/Managers
- Always maintaining a high service standards in the hotel through trainings and leading by example, competent with six leadership competencies
- Ensure all colleagues are aligned Brand Service behaviours and guidelines
- Closely connect with operations on a timely basis in regards to in-house, future and existing needs of guests

**GUEST EXPERIENCE**
- Promote the Hotel’s (and IHG generally) products and services
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Service existing and new business through management of accounts
- Respond to guest complaints within 24hours and ensure corrective actions to resolve their issues / concerns with the support of Cluster Director of Sales
- Develop and maintain a regular pattern of sales calls, meeting with principals of target markets
- Provides intel on market research and analysis
- Develops and maintains contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business
- Builds profile within local market place through attendance at appropriate networking events, recommended by Cluster Director of Sales
- Entertain clients in quarterly appreciation events/ hotel events with a view to maximizing business opportunities
- Plan and conduct familiarization tours and site inspections on weekly basis
- Weekly office visits to corporate accounts, business partners and associations
- Collaboratively assisting in preparation of new products and services
- Consistently assisting the team in the evaluation of sales and marketing activities
- Analysing sales business mix and likely impact on hotel goals, calling out risk (if any)

**RESPONSIBLE BUSINESS**
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate actions to correct a hazardous situation and notify direct report of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
- Positive mind-set of developing and carrying out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprints and sustainability efforts
- Understanding market intelligence and keeping up to-date on competition insights
- Acting responsibly at all times when working with hotel budget and sales expenses, seeking prior approval from Cluster Director of Sales & Marketing or General Manager

**ACCOUNTABILITY**
- Achieving a maximum of 25 sales activities weekly, sales visits, site inspection, account review and entertainment for bookers/guests
- Record weekly sales call report in Sales Cluster folder located in shared drive by end of each working week
- Uploading following week’s sales calendar in Sales Cluster folder located in shared drive every Monday
- Supporting Cluster Director of Sales monthly to update relevant reports and presentation deck
- Responsible in updat