Policy Servicing Manager

2 weeks ago


Singapore FWD Insurance Full time

Established in Asia in 2013, FWD is the insurance business of investment group, Pacific Century Group, and spans Hong Kong & Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam, Japan and Malaysia, offering life and medical insurance, general insurance, employee benefits, Shariah and Family Takaful products across a number of its markets.

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

Similarly, if you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

KEY ACCOUNTABILITIES- Evaluate policy servicing and premium management processes, identify process gaps or areas where business performance can be improved and drive changes-
- Consult and discuss business requirements with operations leads and recommend solutions- Support new product launches, Day 2 developments and corporate’s initiatives by providing requirements for policy servicing and establishing appropriate processes- Sign off requirement documentation, prepare test plan and execute testing- Document processes, prepare training manuals and conduct training for internal users or intermediaries (if required)- Ensure that solution implementations are compliance to the Company’s risk governance and philosophy- Deliver the Company’s key performance indicators and strategic initiatives- Provide regular reports on implementation progress

QUALIFICATIONS / EXPERIENCE- Degree holder- At least 10 years of experience in life insurance especially policy servicing and premium managementKNOWLEDGE, SKILLS & ABILITY- Strong knowledge in life & health insurance including investment linked products- Familiar with policy servicing and premium management of life insurance- Good understanding on regulatory related to life and health insurance- Strong leadership skill- Good verbal and written communication skills- Strong interpersonal and stakeholder management skills- Good analytical, problem solving and decision-making skills



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