Customer Solutions Engineer-sase

Company Description

**Our Mission**

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
**Your Career**

The Prisma Access Customer Solutions Engineer is an individual contributor that will be a part of a small yet highly effective Prisma Access Customer Solutions team reporting to the Global SASE Architecture Director.

This individual and team will partner closely with the Prisma Access Sales and Systems Engineering, Product, Engineering, Professional Services, Customer Success, and Support teams to ensure that the Prisma Access solutions that Palo Alto Networks is delivering to its customers are architecturally sound and supportable. This position requires a collaborative, creative, highly technical, and business-savvy individual that is able to architect complex solutions that meet the needs of our most demanding customers.

**Your Impact**
- Be knowledgeable in all SASE offerings
- Enable scale as the central trusted technology advisor and lead architect of customer solutions for Prisma Access
- Increase customer satisfaction by working with Systems Engineers to architect supportable solutions while increasing Prisma Access revenue and exceeding corporate goals
- Produce and improve Prisma Access design guidelines and documentation for standard Use Cases
- Assist the SASE SE Specialist and Systems Engineering team to effectively position customer solutions which are aligned with the standard Use Cases within their prospects and customers
- Create, implement, and constantly improve the process for working with Prisma Access Stakeholders to approve customer designs which deviate from the standard Use Cases
- Lead Prisma Access stakeholders including Product Management, Engineering, Professional Services, Customer Success, and Support to validate designs which deviate from the standard Use Cases
- Expand the breadth and number of standard Use Cases not requiring design review and approval
- Maintain bi-directional trusted advisor relationship with Product Management acting as a conduit for feature development requests based on feedback learned from the design review process
- Present to customers as our expert in Prisma Access and deployment at all levels in the customer hierarchy, from technician to CIO

**Qualifications**:
**Your Experience**
- In-Depth knowledge of Prisma SASE and/or competitive offerings
- In-depth knowledge of “As a Service” offerings
- In-depth knowledge of networking and routing protocols including BGP
- Demonstrable experience in cloud-delivered security
- BSCS or equivalent and 8+ years of experience as a Systems Engineer or Architect
- Experience that emphasizes Network Security, Virtualization and Cloud Computing
- Experience selling, demonstrating, installing, and troubleshooting network infrastructure security products and services
- Demonstrated ability to build and lead cross-functional teams through influence
- Self-motivated
- Strong communication (written and verbal) and presentation skills for internal and external audiences
- Strong problem finding and solving skills, ability to analyze complex multivariate problems, and use creativity and a systematic approach to gain quick resolution, even under duress.
- "Whatever it takes" attitude and motivation to do whatever necessary to assist in closing a deal.

Additional Information
**Our Commitment**

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to pu