Customer Solutions Manager

7+ years leading complex, large scale, multi-dimensional, IT/technical/engineering programs
- 5+ years in a senior customer facing role
- 5+ years experience in migrations or IT consulting projects
- Bachelor's degree in science, technology, engineering, math or equivalent experience
- Highly analytical, technically proficient, and able to learn new tools and software quickly
- Demonstrated leadership through influence
- Deep enterprise IT Transformation experience
- Business proficiency in English language skills
- PMP, Prince2, PgMP, SAFe or SCRUM/Agile experience or certification

Job summary
At Amazon Web Services (AWS) we are leading the cloud revolution. As a Customer Solution Manager you will work with the largest and most complex enterprises in the world, to enable their multi-year journey to the cloud. In this new, highly visible, role you will ensure that all AWS teams work together effectively and efficiently to deliver migration and modernization outcomes for the customer.

Role & Responsibilities
You will be a trusted advisor to your customer. You will leverage your program management, technical, organizational, and transformation expertise to understand your customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT challenges and provide prescriptive guidance, based on AWS best practices, to guide them through their migration and modernization journey to AWS at scale.

You will take end-to-end ownership of multiple migration projects within a single enterprise or across several enterprises, utilizing your communication skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, and partners). The Customer Solution Manager role is responsible for cloud migration and modernization programs (incl. technical, operational, organizational, and education) that span across traditional IT teams and business units.

Engaging from a business validation station onwards, you will have a deep understanding of your customer's business vision, culture, and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. Engaging during the latter stages of the sales cycle you will be responsible for ensuring consistent best-practices are applied, including: (1) ensuring Migration Readiness Assessment (MRA) is conducted and bringing in SMEs to deliver the migration foundations (e.g. landing zone build, security controls, operating model, training etc.), (2) Migration kick off workshops are conducted (including stakeholder alignment), and (3) Executive Steering Committees and reporting are established, including customer, partner, and AWS exec sponsors and ensure mechanisms are in place to identify and mitigate any identified risks. You should be passionate about delivering a great customer experience by delivering successful IT transformation programs. You will ensure that the customer IT and business stakeholders are aligned, to ensure broad adoption of the migration across the customer organization. You will use the AWS Transformation Guide and other mechanisms, to inform the customer migration journey. Where required, you will lead the interaction with specialist teams, ProServ and Partners for handoffs, especially with respect to refactoring.
- Experience in migrating to AWS/cloud services at scale
- Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level
- Experience working with current technologies (especially cloud)
- Self-motivated problem solver who thrives in a dynamic and customer-focused environment
- Strong organizational and troubleshooting skills with attention to detail
- Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change