Customer Solutions Manager

1 week ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $4,000 - $8,000 Per Month**Date Posted**
- 6 hours agoAdditional Details

**Job ID**
- 106773**Job Views**
- 2Roles & Responsibilities

**Responsibilities & Tasks**:
Develop: Understanding and translation of customer and vertical needs (current & emerging), capturing insights to drive Value Proposition development
- Support front-line sales in a customer-driven approach to identify needs and pain points to drive value proposition development
- Define strategy, growth targets per vertical/segment -working with product to define product development in providing insight on market competitive pricing

**Execute: Bundling of global and local value propositions into relevant customer solutions**
- Develop bundled solutions-both standard and customized -supported by the SCD community to drive supply chain business expansion and new business acquisition
- Support the Efficiency, Super-Saver, Advancement and Ease segments with solutions based on standardized building blocks

**Institutionalize: Thought Leadership, Collaboration & Best practice sharing**
- Develop customer use cases based on vertical insight to drive growth and new business development
- Active participation in the Solutions community, driving best practices and organizational learning across the geographies and verticals

**Competencies required**:

- Customer-centric approach to identifying customer needs
- Logistics and Supply chain expertise
- High-level understanding of product features and benefits and how they address customer pain points
- Strategic partnering, financial acumen, matrix management, value co-creator, presentation skills
- Functional management skills & influencing skill; Collaborative Stakeholder management

**Measured by**:
Shared
- Customer satisfaction(e.g. NPS)
- Customer profitability of E2E solution offering( customer GP)
- Share of Wallet expansion

Individual
- Revenue growth
- GP margin improvement
- Win ratios
- Share of multiple products in a value prop
Thought Leadership & Collaboration-development of vertical/segment value propositionsTags

customer

solutions

manager

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