Order Processing Executive

2 days ago


Singapore SULZER SINGAPORE PTE. LTD. Full time

**Purpose of the Job**
- To undertake the processing and support of Services orders in accordance with customer and Sulzer requirements

**Main tasks and responsibilities**:

- Overall responsibility for processing and management of customer orders, including customer order review, confirmation of compliance to Sulzer tender, commercial review and order entry to ERP system
- Liaison with customer, agents, Sales and Tendering for order clarification as appropriate
- Issue of order acknowledgement to customers
- Liaison with Operations for order execution as appropriate (MLE’s only)
- Status update on order progress for customers (non-MLE’s only)
- Responsibility to ensure that customer requirements are satisfied whilst meeting Sulzer objectives
- Ensure the timely handover of order related documentation to Operations, Engineering etc. appropriate
- Work within guidelines & procedures in accordance per Sulzer policies and regulations
- Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continual improvement
- Carry out invoicing in accordance with contractual terms (non-MLE’s only)
- All other duties as relevant to the PPC function

**Competencies and behaviour required (What strengths needed?)**
- Familiarity with QA/QC procedures
- Communication skills
- Negotiating skills
- Relationship management skills
- Commercial acumen
- Customer service skills
- Cultural awareness
- Organization skills
- Ability to act independently
- Flexibility and ability to adapt to change
- Attention to detail

**Minimum Job Requirements**

**Education requirements**:

- Minimum Diploma in related field

**Job experience**:

- Relevant experience within related industry
- Experience of contract negotiation in a commercial environment
- Supplier/Customer management experience

**Knowledge requirements (professional, technical, language)**:

- PC skills - ideally SAP, Microsoft Word, Excel & Outlook



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