Technical Account Manager, Enterprise Support
2 weeks ago
Internal or External customer-facing experience
- 5+ years’ work experience in a technical environment
- Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)
- Naturally curious with a high learning drive
- Experience in one or more functional domain (e.g. architecture, operations, technical implementation, consulting
Job summary
Do you love to work with customers and help them solve challenges using technology? Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)?
AWS Enterprise Support team is seeking for a Technical Account Manager (TAM) or Customer Advisors to join our Enterprise Support team in Singapore. TAMs are advocates for their customers and work closely with them to provide support and advice on how they can leverage the most value from AWS. You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.
**In this role, you will**:
- Partner with some of the most exciting businesses in Singapore. These range from rising startups building their business from scratch through to large enterprises going through significant transformation.
- Build customer support strategies that help customers leverage value from AWS and actively work to reduce their AWS bills
- Own your customer’s end-to-end support experience, working with product teams and local leadership to unblock challenges
- Become an expert on AWS and deepen your skills in cloud computing
- Work autonomously and passionately to create positive customer outcomes
Key job responsibilities
Act as a single point of contact to AWS customers who have purchased Enterprise support
Make recommendations on how AWS offerings fit in the company strategy and architecture
Complete analysis and present periodic reviews of operational performance to customer
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Champion and advocate for customer requirements within AWS (e.g. feature request)
Participate in weekly and monthly customer meetings (onsite or via phone)
Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work with some of the leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
- Qualifications in Cloud/ Engineering/ Mathematics or other relevant certifications.
Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
-
Singapore Amazon Web Services Singapore Private Limited Full time5+ years of technical engineering experience - Bachelor's degree AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small - and mid-market accounts to enterprise-level customers including public sector. As a Technical Account Manager you will provide consultative...
-
Singapore Amazon Web Services Singapore Full timeExternal customer-facing experience - 10+ years’ work experience in a technical environment - Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.) - Naturally curious with a high learning drive - Experience in one or more functional domain...
-
Enterprise Support Specialist
2 weeks ago
Singapore This is an IT support group Full timeEnterprise Support Specialist Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we...
-
Enterprise Support Manager
2 weeks ago
Singapore ENGINEERINGUK Full timeAbout the RoleWe're seeking an exceptional Enterprise Support Manager to lead our Strategic Industries team.The successful candidate will have experience in internal enterprise or external customer-facing environment as a technical lead and be able to develop trusting relationships with customers, understanding their business needs and technical...
-
Enterprise IT Support Manager
2 weeks ago
Singapore This is an IT support group Full timeWe are seeking a highly skilled and motivated Enterprise Support Engineer to join our team in Singapore.About the CompanyWe are a technology company that builds products and services that help people connect, find communities, and grow businesses.Our team is passionate about delivering exceptional customer experiences and driving business growth through...
-
Technical Account Manager, Enterprise Support
2 weeks ago
Singapore Amazon Web Services Singapore Private Limited Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small - Champion and advocate for Enterprise Support customers - Be excited about cross-team and cross-org collaboration - Make recommendations on how new AWS offerings fit in the company strategy and architecture -...
-
Singapore Amazon Full timeAssociate Technical Account Manager, Enterprise Support - ASEAN Job ID: | Amazon Web Services Singapore Private Limited As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help our largest customers navigate the operational challenges of cloud computing. You will work...
-
Enterprise Support Engineer
2 weeks ago
Singapore This is an IT support group Full timeWe are seeking an Enterprise Support Engineer to assist in the support of our services and team in Singapore. Our goal as an organization is to deliver exceptional technical/non-technical support with outstanding customer service, satisfaction and timeliness. This position is part of the Enterprise Operations organization and requires a diverse skill set...
-
Enterprise Account Manager
1 week ago
Singapore Rockwell Automation Full time**Enterprise/Strategic Account Manager - Asia Pacific** **Location: Southeast Asia** **Position Summary**: The Enterprise/Strategic Account Manager will be responsible for building and expanding the business with our most important customers, representing Rockwell Automation’s comprehensive product, services, software and solutions portfolio to a...
-
Enterprise Support Manager
1 week ago
Singapore Amazon Web Services Singapore Full timeTrack record of leading high performing teams - Track record of building up a business - Previous customer facing experience with strong executive presence - Strong customer focus and bias for action; and ability to work with remote teams Job summary Are you a Customer Obsessed Technology Leader looking to manage a successful, growing team of cloud...
-
Enterprise Territory Manager
6 days ago
Singapore Hewlett Packard Enterprise Development LP Full timeAbout the JobWe are seeking an experienced Enterprise Territory Manager to join our team. As an Enterprise Territory Manager, you will be responsible for managing a portfolio of high-value enterprise accounts and driving sales growth through strategic planning and execution.Key ResponsibilitiesArticulate a vision for the future and a path to achieve it in an...
-
Singapore myGwork - LGBTQ+ Business Community Full timeDESCRIPTION: As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help our largest customers navigate the operational challenges of cloud computing. You will work one-on-one with our top-tier customers, supporting the software development lifecycle for cloud services,...
-
IT Enterprise Account Executive
2 weeks ago
Singapore This is an IT support group Full timeWe're looking for an Enterprise Account Executive with a passion for cybersecurity to join our team in Singapore.This individual will be responsible for driving the adoption of our security solutions within new Enterprise accounts and deepening our engagement with existing Strategic accounts.You will work closely with our Enterprise sales team to develop a...
-
Technical Support Professional
2 weeks ago
Singapore This is an IT support group Full timeThis is an IT support group focused on delivering exceptional technical and non-technical support to our clients.Job OverviewWe are seeking a skilled Enterprise Support Engineer to join our team in Singapore.In this role, you will be responsible for providing high-quality support to our clients across various services and technologies.The ideal candidate...
-
Technical Account Manager
2 weeks ago
Singapore Nutanix Full time**Responsibilities**: - Develop a deep (and technical) understanding of the customer’s business priorities, operational model/objectives, data center environment, data center architecture/roadmap, and their IT initiatives. - Develop a deep understanding and knowledge of the Nutanix platform to facilitate the trusted advisor relationship. - Provide...
-
Enterprise Account Manager
1 week ago
Singapore This is an IT support group Full timeJob DescriptionWe're looking for an Enterprise Sales professional in CDN or Cloud to join our team. You'll tap into potential client opportunities and grow new business by working closely with the sales team and extended team.Key Responsibilities:Onboard, train, and support clients to ensure successful adoption and retention.Collaborate with the sales team...
-
Enterprise Account Manager
2 weeks ago
Singapore MasterCard Full timeMastercard is a global technology company that powers economies and empowers people in over 200 countries and territories. As an Enterprise Account Manager, you will play a crucial role in developing and nurturing deep stakeholder relationships with our Enterprise clients. You will be responsible for building strong business relationships with clients' key...
-
Technical Account Manager
2 weeks ago
Singapore This is an IT support group Full timeAs a Technical Account Manager, you will act as a trusted advisor to our customers, building lasting relationships by addressing their concerns and demonstrating the value of our solutions.This position requires a unique blend of technical expertise and interpersonal skills. You will work closely with customers to diagnose and resolve technical issues,...
-
Enterprise Support Expert
2 weeks ago
Singapore myGwork - LGBTQ+ Business Community Full timeJob DescriptionWe're seeking an exceptional Enterprise Support Expert to join our team as an Associate Technical Account Manager.In this role, you'll provide critical support to large enterprise customers, ensuring seamless integration of AWS services and cloud-based applications.You'll work closely with senior personnel to understand business needs, develop...
-
Technical Account Manager
2 weeks ago
Singapore SAP ASIA PTE. LTD. Full timeAbout SAP ASIA PTE. LTD.We are a leading enterprise application software company that empowers companies of all sizes and industries to innovate through simplification. Our mission is to shape the future of cloud services by providing a comprehensive, end-to-end managed services experience that supports customers throughout their cloud transformation...