Digital Ambassador

6 days ago

Singapore OCBC Bank Full time

**Digital Ambassador (6 month contract)** **-** **(**240001E9**)**

**Queue Management**
- Proactively attend to walk in customers and direct customers accordingly.
- Proactively demonstrate, educate and cross sell New ATMs and Service Kiosk services to customers, whenever possible.
- Proactively migrate and assist customers at the New ATMs and Service Kiosk services, thereby, shortening their waiting time at the branches.
- Create superior waiting experience for our customers through providing alternative channels for their banking needs.

**Service Quality Deliverables (Provide Service quality to customer)**
- Embrace standard models of CUFFS and CANSISTENCY for customer engagement, customer communications and premises management, perform warm welcome/fond farewell to customer.
- Be the face of the Bank by ensuring consistent delivery of positive customer experience and engagement
- Able to provide prompt assistance to customers’ enquiries on bank’s products and services.

**Assisted Services for New ATM & Service Kiosk**
- Verify customer against information on tablet and customer’s physical ID document, and where required, verify that the scanned image of customer’s ID document (on machine) is in order.
- Transactional approval

**Other Operational Support for New ATM & Service Kiosk**
- Enable/disable override capability for Smart ATM & Kiosk when branch is opened/closed. (Tablet)
- Ensure upkeep and maintenance (e.g. stylus, scanner) of the Smart ATM & Kiosk in accordance with prescribed standards (Machine)

**Qualifications**
- Prior experience in customer service will be advantageous
- Fluent in English & Mandarin
- Good communication skills
- Proactive
- Strong customer service mind set
- Positive learning attitude

**Primary Location**: Singapore

**Job**: Branch Management

**Organization**: Branch Banking

**Schedule**: Contractual

**Job Posting**: 11-Sep-2024, 10:37:25 PM

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