Api Integration Specialist/support Engineer

5 days ago

Singapore Peoplebank Full time

Join our client, a noteworthy MNC company in the digital tech space.
**As an API Integration Specialist**/ **Support Engineer (12 months contract), **you will play a significant role in shaping the future of API integrations and providing technical support to both internal and external partner companies.
Your responsibilities encompass the following key areas:

- Ensure seamless integration experiences for our partners.
- You will provide expert technical support to key partners during API integration, skillfully diagnosing and resolving issues, and fostering trust through creative solutions.
- Effective issue triage and escalation processes will be your forte, distinguishing between APIrelated and non-API-related issues and bridging the gap between technical and non-technical teams.
- You will also take charge of maintaining developer documentation, ensuring its comprehensiveness and accuracy.
- Leading partner onboarding from inception to golive, collaborating with Partner Managers, defining integration scope, and educating partners on best practices will be integral to your responsibilities.
- Additionally, you will conduct thorough API testing, provide feedback for continuous improvement, coordinate with Beta Partners for feature integration, and comfortably host technical webinars.

**Qualifications for Success**:

- A minimum of 3 years of hands-on experience in a related consultancy or API integration role.
Exceptional communication skills, both written and verbal, are essential, along with expertise in technical support, troubleshooting, testing, and issue escalation.
- Ability to translate complex technical concepts into nontechnical language and have a solid grasp of XML and JSON.
- Proficiency in crafting and interpreting complex SQL queries, experience with REST APIs, and familiarity with testing tools like Postman or PAW are crucial.
- Knowledge of Salesforce and Jira is a plus.
- Prior experience in writing technical documentation, an understanding of serviceoriented architecture, and the ability to adapt to shifting priorities are highly valued.

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

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