Workplace Specialist
2 weeks ago
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Maintains effective communication with Brands’ retail operation team, store team and store planning team.
- Responsible for operations of deployed workplace solutions, maintaining service level and corporate standard across offices and brands in SEAO.
- Align global workplace initiative, corporate standard and local requirement in SEAO to roll out workplace solutions and enhancement projects.
- Provide timely support on technical solutions to regional helpdesk and country IT teams.
- Provide technical documentations and trainings to internal or external parties for deployed workplace solutions.
- Stay up to date on latest technology development and proactively communicate with global technical solutions team and regional
**SKILLS, KNOWLEDGE AND EXPERIENCE**:
- Sound knowledge and experience of supporting retail operations in luxury industry
- Customer centric and aims to deliver exceed expectation
- Excellent analytical and problem-solving skills
- Hands-on ITAM
- IT service management tool such as SCCM, Jamf is an added advantage
- Able to work independently with minimum supervision
- Able to work under pressure and to meet tight schedules
- Good communication skill in both spoken and written English. Chinese and other dialects are advantages
**QUALIFICATIONS**:
- Higher diploma in IT (or computing related discipline) or above
- More than 4-year experience in IT support with a minimum of 2-year in retail industry, luxury retail preferred
Project management qualification is a plus
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