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Desktop Support Engineer

3 weeks ago

HarbourFront, Singapore HELIOS SYSTEMS PTE LTD Full time

**Desktop Engineer - Team Lead**

Job Description & Requirements
- **Key Responsibilities**_
- Supervise and manage a team of IT desktop support technical specialists to provide effective and timely day-to-day IT desktop support, advice, guidance and diagnosis, and timely problem resolution in the shared services unit to achieve operational outcomes. Manage the day-to-day work activities of the team, including timelines, expected customer experience, and prioritising and allocating workflow.
- Perform administration/maintenance and works toward continuous optimization of systems performance.
- Preparation and presentation of monthly reports.
- **Qualifications/Experience/Knowledge**_
- Higher Nitec and above
- **Work Experience**_
- At least 3 years of IT Desktop support, with hands-on experience in devices implementation/migration/support.
- At least 1 ~ 2 years of team lead experience in managing and supervising a team in the delivery of high-quality work outputs and team performance. Experience in addressing complex issues and demonstrated problem solving and management.
- **Technical / Professional Skills**_
- Technical knowledge of infra stacks i.e. basic networks, security, printers, desktops/ laptops/mobile devices.
- Microsoft Domain Management, DHCP, DNS, Active Directory Services (AD).

**- Technical knowledge and understanding of Windows Operating Systems, Cloud - M365 and Device Management tools such as Intune.**

**Salary: $3500 ~ $4000**

**Duration: 12 months contract (Renewable)**

**Location: Harbourfront**

**Commencement: Immediate**

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $3,500.00 - $4,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Desktop support: 3 years (required)