Centre Services and Administration

2 weeks ago

Singapore ST LUKE'S ELDERCARE LTD. Full time

We are looking for a **Centre Administrator for Punggol Region**to join the team.

As a Centre Administrator, who is supervised by the Centre Manager, you are responsible for providing prompt, excellent and professional administrative, clerical and customer relations in order to ensure effective and efficient centre-based operations and services of St Luke’s Eldercare Ltd, to both internal and external clients.

**Responsibilities**:

- **Customer Service.**Serve as the primary point of contact for both clients and their next-of-kins (NOKs), ensuring a smooth and supportive care journey. Ensure all enquiries and feedback are addressed professionally and promptly. Guide clients through service options and referrals, ensuring that clients access the appropriate healthcare and support services. The goal is to foster a positive care experience for clients and NOKs during their time with SLEC.
- **Service Administration.**Supports client admissions and discharges, ensuring accurate updates to client records. Manage all billing and payment processes and follow up promptly with clients and NOKs to ensure prompt payments. Ensures accurate and timely submissions to facilitate government subvention claims.
- **Operations, Finance, and Procurement**. Collaborate closely with Finance to ensure transparent financial reporting, tracking of expenses, and accurate reconciliation of claims and petty cash. Provide input as process owner and key stakeholder in improving operational efficiency through process redesign and system enhancement.

**Job Requirements**:

- At least 2-3 years of experience in front desk and backend administrative roles.
- Experience in a healthcare or eldercare environment is highly desirable.
- Familiarity with government subvention schemes, financial systems, and procurement processes will be an advantage.
- Good communication skills in English; proficiency in other vernacular languages (e.g., Mandarin, Malay) is a plus.
- Strong interpersonal skills with a client-centric approach in dealing with elders and NOKs.
- Strong team player and able to collaborate effectively with different stakeholders.
- High attention to detail, with a proactive and solution-focused attitude.
- Proficiency in office software (e.g., Microsoft Office) and experience with client record management systems

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