Global E-commerce, Operational Platform Product

6 days ago

Singapore TikTok Full time

Responsibilities
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and exciting e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

**Responsibilities**:

- Responsible for leading and setting up product roadmap to improve operational efficiency used by account managers, creator managers and partners.
- Lead & design product features, set up regular catch-ups with stakeholders on product status, feedback and performance.
- Manage overall product strategy and direction and align with global OKRs
- Automate actions and processes to minimize users' efforts, enable products to scale easily.
- Monitor performance by working closely with data team. Collect feedback regularly after product launch and provide optimized feature improvement for a good product NPS.

**Qualifications**:

- 7+ years work experience in the internet industry, ideally in e-commerce.
- Experience in any of the following products in operational platform, CRM system, ERP system, permission, CMS or product in process improvement or strategy.
- Has prior experience in e-commerce especially in seller, product and promotion events.
- Strong understanding in business, able to relate to users' pain-points. Has good business logic and communication skills. Able to lead product from 0-1 independently.
- Able to prioritise under a short timeframe with multiple counterparts and stakeholders to achieve business goal.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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