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Senior Desktop Support Engineer

3 weeks ago

Singapore ITCAN Pte Ltd Full time

To provide Top Management Support for more than 100 plus Top Management.
- Deliver VIP customer experience to the highest standards, aligned to the company values
- Actively contribute to the smooth running of the IT processes and procedures.
- Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters
- Applications, networks (LAN, WAN & Wi-Fi), hardware (Desktop, Laptop, Mobile Devices, Printers, Ipad, Macbook etc
- Incident & service management; logging of requests, support calls and escalating where appropriate into the Service Management tool
- As a single point of contact for TM incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required
- Deployment and maintenance of end-point devices (desktops, laptops, mobile devices, etc.)

**Job Types**: Full-time, Permanent, Contract

**Benefits**:

- Professional development

Schedule:

- Day shift
- Flexible hours
- Monday to Friday