Tenant Engagement Officer
2 weeks ago
Tenant Engagement Officer
**Job Purpose**
- The Tenant Engagement Officer will plan, organise and manage marketing campaigns, promotional events and tenant-related projects from conception to completion, in line with corporate guidelines and direction.
**Responsibilities**
**1. Tenant Management**
- Manage an overview of all tenants with up-to-date tracking of-;
- KPIs (as detailed below) Status
- Key Tenant Information - i.e., Contact Details, Category, Asset Details
- File all collected assets in Drive and share with relevant stakeholders
- Upload all obtained assets onto Website, Drive and other platforms, if any
- Manage all new tenants
- Obtain new tenants contact from leasing team
- Manage shop listings on online shop directory are accurate with appropriate logos and images
- Safeguard the quality of assets provided
Manage submitted tenant promotions to successfully publishing on website
- Ensure the image, details and mechanics submitted are accurate and good for publishing
- Monthly eDM blast to call for promotions
- Assist to ensure all published information is up to date and valid
**2. Tenant Engagement Orientation**
- Manage the RSVP per session
- Blast invites to selected 15 retail tenants (4 weeks prior)
- Follow-up on invitation to confirm RSVP (2 weeks prior)
- Send invites to additional retail tenants, if necessary (2 weeks prior)
- Prepare Tenant Engagement Session Deck
- Curate the flow of content based on existing sections
- Ensure presenter’s attendance for actual day
- Prepare Retail Tenants name tags
- Utilise Tenant Engagement Namecard Template for all name tags
- Organize refreshments and light bites
- Track all KPIs and facilitate with connection between retail teanants and partners
**3. Tenant Asset Acquisition**
- Consolidate and track status of asset acquisition
- Ensure all obtained assets are filed internally and published publicly
**4. Tenant Promotion Management**
- Monthly call for Tenant Promotion submission
- Ensure all submitted promotions are uploaded onto website
- Keep track of promotion status and validity
**5. Tenant Advertising Support Package**
- Ensure all new and renewal tenants receive tenant advertising support package
- Ensure all new and renewal tenants are given advertising spotlight
**Skills**
- Excellent communicator - able to clearly explain to tenants what are we doing, what information is required and, the purpose and utilisation of the submission
- Organised - able to accurately track all tenant submissions and status, including back-end internal filing in a timely-manner
**Retail and Advertising Solutions & Services Partner**
**Stellar Lifestyle** is the largest managing agent of retail and advertising spaces in Singapore’s rail network. We create vibrant transit destinations through continuous innovation and a desire to make our everyday touchpoints better. Our expertise also includes retail mall management, outdoor media & digital advertising solutions, and digital engagement platforms.
-
Tenant Engagement Officer
1 day ago
Singapore SMRT Corporation Ltd Full timeTenant Engagement Officer **Job Purpose** - The Tenant Engagement Officer will plan, organise and manage marketing campaigns, promotional events and tenant-related projects from conception to completion, in line with corporate guidelines and direction. **Responsibilities** **1. Tenant Management** - Manage an overview of all tenants with up-to-date...
-
Tenant Liaison Officer
1 week ago
Singapore CapitaLand Full timeKey ResponsibilitiesMaintain good landlord-tenant relationshipsTrack and analyse the performance of tenantsEngage tenants on performance discussions and opportunities for expansionConduct regular meetings with tenants to understand their business needs and directions
-
Tenant Relationship Manager
2 weeks ago
Singapore CADMUS RESOURCES Full time**Leading Asset Management Company**: - **Vibrant Working Environment**: - **AWS + Performance Bonus** **Responsibilities**: - Engaging with existing and prospective tenants to promote the portfolio's workspace and community. - Responsible for the prospecting of tenants, and along with the leasing managers, will facilitate the initial engagement of...
-
Tenant Relations Specialist
5 days ago
Singapore Persolkelly Singapore Full timePerform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention - Facilitate key actions involving tenants, e.g. meetings with tenants regarding experiences during their tenure at our buildings - Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes -...
-
Tenant Relations Specialist
5 days ago
Singapore CAPITALAND COMMERCIAL MANAGEMENT PTE. LTD. Full timeYou will be part of the Commercial Operations and reporting to the Centre Manager. - Customer Experience _ - Facilitate key actions involving tenants, e.g. meetings with tenants’ C-suites and/or representatives regarding experiences during their tenure at our buildings as assigned - Execute agreed standards of customer service, e.g. onboarding, prospecting...
-
Senior Executive, Tenant Relations
1 day ago
Singapore SINGLAND MANAGEMENT SERVICES PTE. LTD. Full time**Job Description 1.Tenant Onboarding/Offboarding - Assist the Leasing Team in preparing the vacant units for viewing with prospective tenants and ensure that the whole experience of the viewing session is seamless - Monitor and coordinate with the Operations Team to ensure timely handover of vacant units to Tenants 2. Tenant Communication and Feedback...
-
Tenants Relations Officer
2 weeks ago
Singapore JLL Full timeJLL supports the Whole You, personally and professionally. Assist the Centre Manager on tenant's feedback and complaints. Follow up closely with vendors and tenants to ensure proper case closure for tenant's satisfaction Attend and manage season parking and parking matters. Manage maintenance of Building including supervising cleaning, security and...
-
Singapore CapitaLand Full time**About Us**: CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential and new economy sectors such as business parks, industrial, logistics and data...
-
Manager, Tenant Management, Singapore
1 week ago
Singapore CapitaLand Full timeManager, Leasing, Singapore (Retail Tenant Relations Management) - Bugis Junction/Bugis+Apply locations Singapore, Central Singapore time type Full time posted on Posted 5 Days Ago job requisition id JR003119About Us Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold....
-
Singapore CapitaLand Full time**About Us**: CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential and new economy sectors such as business parks, industrial, logistics and data...
-
Manager, Leasing, Singapore
2 days ago
Singapore CapitaLand Full time**About Us**: CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential and new economy sectors such as business parks, industrial, logistics and data...
-
Tenant Management Executive
2 weeks ago
Singapore Career Edge Asia Pte Ltd Full time$5K + AWS + VB + allowance 5 working days, Mon - Fri, normal office hours Location: Central **Responsibilities** - Attend to tenants’ feedback and address their concerns - Handling handover & takeover of tenant units - Ensure tenants’ compliance to building operation guidelines - Enhance communication with tenants on all operational matters - Foster...
-
Tenant Relations Executive
1 week ago
Singapore JAC RECRUITMENT PTE. LTD. Full timeRoles & ResponsibilitiesOur client is a subsidiary of a major Japanese railway operator, to expand its lifestyle business, product, brands, and property development across Southeast Asia. The company aims to bring various brands and businesses from its network in Japan to the Southeast Asian market. They manage commercial spaces, including retails areas...
-
Tenant Relationship Manager
5 days ago
Singapore ALL ABOUT PEOPLE Full timeWe are representing our client (one of Asia’s largest diversified Real Estate groups headquartered in Singapore) to look for an experience **Executive/ Senior Executive/ Manager( Tenant Relationship Manager) **to join their dynamic professional team to support its Retail Real Estate portfolio. You will be part of the tenant relations team based at the...
-
Senior Retail Marketing Manager
2 weeks ago
Singapore FAR EAST MANAGEMENT (PRIVATE) LIMITED Full time**Responsibilities**: - To engage tenants systematically and proactively across the malls to understand their businesses, challenges, and opportunities. - To formulate strategies and translate these strategies into action plans for the execution by the team. - To effectively drive traffic and conversion to tenants. - To garner tenant participation in group...
-
East Singapore CapitaLand Full timeAbout Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. **Job Description**: You will be part of the tenant relations team based...
-
Temp Executive, Leasing, Singapore
1 day ago
West Singapore CapitaLand Full timeAbout Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. **Job Description**: You will be part of the tenant relations team based...
-
Tenant Service Executive
2 weeks ago
Singapore JLL Full timeJLL supports the Whole You, personally and professionally. TITLE Tenant Service Executive POSITION OBJECTIVES DUTIES & RESPONSIBILITIES AdministrationTo prepare weekly/monthly meeting documents and minutes. To organize social events & meetings. Operational MattersAttend to day-to-day requests/feedback from tenants. Assist the Manager in supervising soft...
-
Executive, Leasing, Singapore
1 day ago
West Singapore CapitaLand Full timeAbout Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. **Job Description**: You will be part of the tenant relations team based...
-
Senior Tenant Relation Executive
2 days ago
Singapore JLL Full timeJLL supports the Whole You, personally and professionally. TITLE Senior Tenant Relation Executive POSITION OBJECTIVES Ensure tenant satisfaction, improve tenant retention, and promote a harmonious and productive environment for all occupants. DUTIES & RESPONSIBILITIES Administration To prepare weekly/monthly meeting documents and minutes. To organize...