Senior Manager, Employee Investigation and Crisis

**COMPANY DESCRIPTION**

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

**RESPONSIBILITIES**
- Conducts comprehensive and impartial investigations into employee-related HR allegations, related to misconduct, policy violations, harassment, discrimination, and various workplace issues.
- Independently act as the HR representative for the disciplinary Inquiry Committee hearings, ensuring a fair hearing where natural justice is addressed, due process delivered as well as detailed and accurate documentation of the process.
- Identify and monitor trends regarding HR-related investigations, employee disciplinary matters, and crisis management; develop comprehensive plans to mitigate risks to the business.
- Plan and contribute to the development of policies and processes for
- Provide consultation to and guide HR Business Partners and key SOCI stakeholders on addressing employee disciplinary issues and involuntary end-of-employment matters (involuntary termination, early termination, etc.).
- Collaborate and work closely with SMU legal team to ensure that all HR policies and processes are aligned to local laws and regulations, and recommend appropriate resolutions when needed.
- Develop and deliver training programs to educate employees and managers on the importance of appropriate workplace conduct and reporting mechanisms.
- Manage annual Code of Conduct and Conflict of Interest Declaration exercises as well as liaise with HR Administration team on the delivery of these exercises.
- Collaborate with Office of Safety and Security to develop and maintain a HR crisis management plan that addresses a range of potential crises that may affect employees.
- Develop communication strategies and draft communications package for internal and external stakeholders during crises.

**QUALIFICATIONS**
- Bachelor's degree, preferably in the area of Human Resources, Industrial Relations, Law, Psychology, Business Administration, or a related field.
- Minimum of 10 years of HR and/or investigation work experience, with at least 5 years in a similar role focusing on employee investigation and crisis management.
- Ability to conduct thorough and impartial investigations into employee complaints or allegations, and proficiency in interviewing techniques and evidence gathering.
- Familiar with general HR policies & practices, local Employment Act, investigation-related legislated protocols, etc.
- Demonstrates high level of empathy and advanced listening skills when communicating, influencing and problem-solving people matters.
- Grounds decisions in facts, leverages data to generate new insights and opportunities, clearly defines and measures business outcomes to identify course corrections and measure success.
- Highly proficient in leading and responding to crises or emergencies in the workplace, such as workplace accidents or security incidents.
- Commitment to and expert skill in collaboration, problem solving, negotiation, mediation, and solution finding.
- High level of discretion and ability to handle confidential and classified information.

**OTHER INFORMATION**
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